Previous 1 2 Next 17 Replies Latest reply: Jul 18, 2014 12:22 AM by HKGNJD
annmclpc Level 1 (0 points)

It took 24 hours to finally download os x mountain lion on to lion and now after it says 'install' and restart, the computer will not allow me to enter. The grey Apple screen comes on with some DOS lettering(or whatever that is that says 'panic'. . ..and about 10 other line. screening over the grey secreen.  Then a black square with white lettering comes up in the center of the grey apple screen and says to restart.  WE repeat the cycle with every start.  However I was able to get into a solid grey screen on the 'guest account' where I have no access to any of my files, but I can get to the previously viewed websites!!!


iMac, Mac OS X (10.7.2)
  • ~Bee Level 7 (31,425 points)

    You are having a Kernel Panic, ann --

    Not good news.  You need to get this fixed ASAP. 

     

    1.  What year iMac do you have?

    2.  What peripherials (scanners, printers, hubs, etc.) are physically attached to your Mac?

  • Barney-15E Level 8 (46,319 points)

    Hold down shift on restart.  That will boot into safe mode. It is possible you have some third-party software causing the panic.

     

    If it boots, open Console, select System Diagnostic Reports, and select a kernel log. Copy and paste the log here.

  • annmclpc Level 1 (0 points)

    JUST GREAT!  IT IS A 2011 BIG MAC.  SCANNER, PRINTER, IPHONES(4),  I HAVE A CALL SCHEDULED FOR TOMORROW.  HOW DOES IT GET FIXED?

  • ~Bee Level 7 (31,425 points)

    ann --

     

    Calm down, OK?

    Your machine is well within the compatibility perimeters for 10.8.  So that is not a problem.

     

    Please revisit Barney's advice above:

     

    Hold down shift on restart.  That will boot into safe mode. It is possible you have some third-party software causing the panic.

     

    If it boots, open Console, select System Diagnostic Reports, and select a kernel log. Copy and paste the log here.

  • annmclpc Level 1 (0 points)

    So nothing different when I do shift I come to a grey screen with a grey apple in the center and my two accounts underneath - each in it's own circle.  One has my pic and one is a guest account.  and when I try to enter my account it starts the skrim with words like I will hope to attach via pics I took on my iphone and sent to an email on my other Mac and then emailed back to me (cause I forgot I could do that from my iphone).  It appears that there is no directory and when I hold down shift, command, and 'V' then I can see what is going on when I restart. 

  • annmclpc Level 1 (0 points)

    So nothing different when I do shift I come to a grey screen with a grey apple in the center and my two accounts underneath - each in it's own circle.  One has my pic and one is a guest account.  and when I try to enter my account it starts the skrim with words like I will hope to attach via pics I took on my iphone and sent to an email on my other Mac and then emailed back to me (cause I forgot I could do that from my iphone).  It appears that there is no directory and when I hold down shift, command, and 'V' then I can see what is going on when I restart. 

  • annmclpc Level 1 (0 points)
      Please email me and I can send these pics to you as I have no way to adjust the size here, I guess.

    annmclpc wrote:

     

    So nothing different when I do shift I come to a grey screen with a grey apple in the center and my two accounts underneath - each in it's own circle.  One has my pic and one is a guest account.  and when I try to enter my account it starts the skrim with words like I will hope to attach via pics I took on my iphone and sent to an email on my other Mac and then emailed back to me (cause I forgot I could do that from my iphone).  It appears that there is no directory and when I hold down shift, command, and 'V' then I can see what is going on when I restart.  http://mail.aol.com/37276-111/aol-6/en-us/mail/get-attachment.aspx?uid=30990800&folder=OldMail&partId=0http://mail.aol.com/37276-111/aol-6/en-us/mail/get-attachment.aspx?uid=30990800&folder=OldMail&partId=1

     

    <Email Edited by Host>

  • annmclpc Level 1 (0 points)

  • annmclpc Level 1 (0 points)

  • annmclpc Level 1 (0 points)

  • annmclpc Level 1 (0 points)

  • Lanny Level 5 (6,949 points)

    None of your graphics are visible. Are you using the camera icon to add them?

     

    They look like:

     

    Screen Shot 2013-01-06 at 3.03.17 AM.jpg

  • annmclpc Level 1 (0 points)

    NO!  Well I don't know how to get them on here as all I can access is safari so I just moved them from my email to this reply page.  I can't download them cause I have the 'guest' account limited to the size of the amount of downloads allowed and of course since I can't get to my own account on this **** computer. Last part says

    devfs_kernel_mount: failed to find directory '/dev'' 2Kernel is LP64

    panic(cpu3 caller 8xffffff800005418bf):

    Debugger called: <panic>

    Backtrace (CPU 3), Frame : Return Address

    8xffffff8881493e88 : 8xffffff80000228792

    (about 5 more lines similar to this)

     

    BSD process name corresponding to current thread:

    Boot args: config+"\OS X Install Data\com.apple.Boot" -v

     

    Mac OS version:

    Not yet set

     

    Kernel version:

    Darwin Kernel Version 11.4.2: Thu Aug 23 16:25:48 PDT 2812; root:xnu-1699.32.7~1/RELEASE_KERNELL UUID: FF388888-68A4-349C-92EA-CA649C698CE5

    SYSTEM MODEL NAME: IMAC12,2 (MAC-942859F58194171B)

     

    SYSTEM UPTIME IN NANOSECONDS: 1519998459

  • ~Bee Level 7 (31,425 points)

    ann --

     

    I think you have a corrupt  ML download.  There's no way it should have taken 24 hours to download.  Mine took about 35 minutes or so.  It's either a bad download that won't install correctly, or your hard drive is too full.

    I think, since we can't actually see your machine & the photos, the Apple call seems like your best bet. 

     

    annmclpc wrote:

     

    It took 24 hours to finally download os x mountain lion on to lion

    Mac OS version:

    Not yet set

     

     

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