cbug60
Level 1 (5 points)

Q: This is what my mac store updates say

This makes absolutely no sense to me.Screen Shot 2013-01-05 at 11.26.38 PM.png

MacBook Air (13-inch, Mid 2012), OS X Mountain Lion (10.8.1)

Posted on Jan 5, 2013 11:30 PM

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cbug60

Q: This is what my mac store updates say

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  • Helpful answers

  • by mende1,

    mende1 mende1 Jan 5, 2013 11:32 PM in response to cbug60
    Level 10 (93,324 points)
    Desktops
    Jan 5, 2013 11:32 PM in response to cbug60

    Apple updated iWork for iOS in order to improve its compatibility with Microsoft Office and iWork for Mac. Also, iWork for Mac was updated. That update allows you to use documents created with iWork for Mac on the latest version of iWork for iOS. You can install those updates without worrying about anything, because you should install all the updates

  • by cbug60,

    cbug60 cbug60 Jan 5, 2013 11:36 PM in response to mende1
    Level 1 (5 points)
    Jan 5, 2013 11:36 PM in response to mende1

    I cannot update these. When I click update I get this message:Screen Shot 2013-01-05 at 11.33.56 PM.pngPlus

    it's for ios 7.1 which does not exist. This is on my mac. not on my ios devices. logging into other apple id's does not change the message.

  • by mende1,

    mende1 mende1 Jan 5, 2013 11:39 PM in response to cbug60
    Level 10 (93,324 points)
    Desktops
    Jan 5, 2013 11:39 PM in response to cbug60

    I told you that it's a compatibility update to use the documents created on iWork for Mac with iWork for iOS, so it's not an iOS update. Also, 7.1 refers to the iWork for iOS version, not for the iOS version

     

    First, see > http://support.apple.com/kb/TS4236 If it doesn't work, open App Store > Featured > Account (under Quick Links) > Show hidden purchases, and show Numbers and Pages, so you will be able to update those programmes.

     

    If this doesn't work, contact with the Mac App Store support > http://www.apple.com/support/mac/app-store/contact

  • by cbug60,

    cbug60 cbug60 Jan 5, 2013 11:48 PM in response to mende1
    Level 1 (5 points)
    Jan 5, 2013 11:48 PM in response to mende1

    Thank you for your help. I do not see any hidden purchases. Pages and Numbers are not listed in my purchases at all, though I did purchase them with this compouter and with this account. I will try the support link.

  • by mende1,

    mende1 mende1 Jan 5, 2013 11:52 PM in response to cbug60
    Level 10 (93,324 points)
    Desktops
    Jan 5, 2013 11:52 PM in response to cbug60

    In that case, something strange happens with your Apple ID. We can't do anything more for you, but the Mac App Store support should fix your problem

  • by cbug60,

    cbug60 cbug60 Jan 5, 2013 11:57 PM in response to mende1
    Level 1 (5 points)
    Jan 5, 2013 11:57 PM in response to mende1

    This has happened before with these apps. I don't think it was for an ios that hadn't been released, and I can't remember the fix for it. I ended up speaking with a tech, and got it resolved. This may be a similar issue.

  • by HACKINT0SH,

    HACKINT0SH HACKINT0SH Jan 6, 2013 10:05 AM in response to cbug60
    Level 5 (5,774 points)
    iLife
    Jan 6, 2013 10:05 AM in response to cbug60

    I have a feeling it's something very simple here. Like you being logged into Mac App Store with a different Apple ID than the one you originally used to purchase these apps for in iTunes or your iOS device.

     

    Time to check with iTS to see what you did with what account....

     

    iTunes Store Support

    http://www.apple.com/emea/support/itunes/contact.html

  • by Dah•veed,

    Dah•veed Dah•veed Jan 6, 2013 4:59 PM in response to cbug60
    Level 7 (34,770 points)
    Mac App Store
    Jan 6, 2013 4:59 PM in response to cbug60

    Actually all three iWork apps show in the Mac App Store (MAS) as providing compatibility for iWork for iOS v.1.7, which is the version of each of the iWork apps (1.7.1)  currently sold in the iTunes App Store. The updates do not state that they are for iOS 7.1, which you are correct, has not been released as we are at iOS v.6.0.1 and v.6.0.2, depending on which iOS device(s) one may have.

  • by cbug60,

    cbug60 cbug60 Jan 10, 2013 5:50 PM in response to cbug60
    Level 1 (5 points)
    Jan 10, 2013 5:50 PM in response to cbug60

    I am logged into the stores with the correct id.

     

    If you look at my screenshot, it specifically says"Pages 4.3: adds support for IOS 7.1. - Numbers 2.3: adds support for IOS 7.1. ".

     

    I am in touch with apple support, but it's slow as molasses this month. I emailed them the night I started this thread. It takes a day per email, asking the same questions I've already answered. I think the next email may have some useful information.

     

    Oh well...

    Thanks for your help guys!

  • by mende1,

    mende1 mende1 Jan 10, 2013 8:59 PM in response to cbug60
    Level 10 (93,324 points)
    Desktops
    Jan 10, 2013 8:59 PM in response to cbug60

    You are welcome