8 Replies Latest reply: Jan 6, 2013 3:28 PM by stihlmania
millercls Level 1 Level 1

I have a new brother wireless printer which I have been unable to associate with our Mac computer. Once the disc for the printer information to be installed into the computer is inserted - nothing happens. So the software for the printer cannot be uploaded into our system. I am not computer savvy and would love assistance on getting the printer to work since I do have children who will need to be able to print reports for school.

 

Thank you,

 

Millercls


iMac, Mac OS X (10.6.8)
Solved by Paul_31 on Jan 6, 2013 9:09 AM Solved

How are you connecting the printer - via cable or wifi?

 

Sometimes resetting the printing system and starting over can help. Go to System Preferences>Print & Fax (or Print & Scan, depending on version of OSX)>Control+Click or Right Click on a printer on the left of the window (or in the white space if there is no printer listed) and select Reset Printing System. All printers will be deleted and need to be added again using the '+' symbol at the bottom left of the window.

  • LousyFool Level 4 Level 4

    Download the software from the web, it's probably more up-to-date, anyway.

     

    Go to the Brother website, or try this here - but in any case make sure the software is fully compatible with your OS X version (whatever it is... your signature says 10.6.8...).

  • millercls Level 1 Level 1

    Ok. I downloaded the information you suggested and it still has not worked. My daughter had tried to go on the website yesterday to download information and the computer still stated that it could not find the printer. The printer is a brother MFC-J4510DW, which does not appear as one of the selectable printers in the drop down box once you try to print. Our computer model name is iMac, model identifier is iMac 10,1 Processor Intel Core 2 Duo. Any other suggestions? Or have I not done something correctly?

     


  • LousyFool Level 4 Level 4

    Hmm, this model is not part of this list, and the list being from Dec 11th, it's a bit irritating...

     

    Anyway, the Brother website has downloads here. Again, select the proper OS X you are running (no matter what Mac model you have). With that downloaded and installed (which is probably the same, or close enough to, what you have on that CD), the model should pop up in the list of available printer drivers.

     

    Good luck.

     

    (Say, you needed us/me here to find you this on the Brother site...? Hmmm..... )

  • Paul_31 Level 6 Level 6

    How are you connecting the printer - via cable or wifi?

     

    Sometimes resetting the printing system and starting over can help. Go to System Preferences>Print & Fax (or Print & Scan, depending on version of OSX)>Control+Click or Right Click on a printer on the left of the window (or in the white space if there is no printer listed) and select Reset Printing System. All printers will be deleted and need to be added again using the '+' symbol at the bottom left of the window.

  • millercls Level 1 Level 1

    Thank you. I will also give this a try. This is a frustrating process. We have not connected the printer to the computer with a USB port, only have been trying to access the printer via the WiFi connection - which is not working yet. I almost want to just give up and plug it in, but the whole reason for wanting the wireless option of because the computer is in the kitchen on the counter and the printer would just be more lost space.

  • Csound1 Level 8 Level 8
    expertise.desktops
    Desktops

    Have you connected the printer to the same network as the Mac, have you connected it to any network yet? Until you do nothing will work.

  • Rudegar Level 7 Level 7

    have a wifi samsung printer and it's also painful to setup

    best way for me was to connected it with ethernet cable

    and use the various strange samsung programs I had to install

    in the end I had gotten it to have it's own IP which meant I could

    set it up using a browser

    and then it worked

     

    if you're not pretty handy around computer hardware setup

    then getting a friend or relative who are to come around is a good idea

     

    well that and reading the manual over and over again and googling like a madman about

    people with the same printer in the same situation and how they overcame their obstacles

  • stihlmania Level 1 Level 1

    if you have an Airport, open the airport utility and see if your printer is recognized under wireless clients.