5 Replies Latest reply: Jan 8, 2013 1:14 PM by b noir
GLYNN57 Level 1 (0 points)

Can anyone help I have recently purchased a ipod nano 7.I loaded itunes latest version to run with windows but I am unable to connect to the itunes store.On the diagnostic check it say my internet connection is normal but it is ubable to make a secure connection to the itunes store.Does anyone have any ideas how I can resolve this problem?

iPod nano, Windows Vista
  • b noir Level 9 (72,060 points)

    Is iTunes endlessly saying "Accessing iTunes Store"? Or is something a bit different going on?

  • GLYNN57 Level 1 (0 points)

    Yes iTunes is endlessly saying it is"accessing iTunes Store".On the help diagnostic check it said that it was unable to make a secure connection.

  • b noir Level 9 (72,060 points)

    Many thanks.


    With those symptoms, I'd try the following document:


    Apple software on Windows: May see performance issues and blank iTunes Store


    (If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

  • GLYNN57 Level 1 (0 points)

    Thank you very much for your help I removed the speedbit accelerator & iTunes now works fine,

                                                                                                                                       best regards,


  • b noir Level 9 (72,060 points)

    You're welcome. Glad you got things sorted out.