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How to manually uninstall Bonjour for Windows?

7058 Views 6 Replies Latest reply: Jan 13, 2013 2:06 PM by b noir RSS
rdchapman Level 1 Level 1 (0 points)
Currently Being Moderated
Jan 6, 2013 3:46 PM

I'll try a different approach to solve my problem. I previously reported being unable to install Safari for Windows

https://discussions.apple.com/message/20534176#20534176

but I received no solution to that inquiry. I suspect that the failure to be able to install it is that I have 32-bit Bonjour installed on my 64-bit Windows 7 PC, which I am only guessing happened during moving of files from my old Windows XP computer (by a third-party utility). Now many installations of other software, as well as attempted uninstallation of Bonjour using Windows 7's Uninstall a Program control panel, give the error message "This installer is intended for 32-bit versions of Windows.  Please obtain the 64-bit installer from http://www.apple.com/support/downloads/bonjourforwindows.html." There is, however, no 64-bit installer of Bonjour at that URL, only for 64-bit Bonjour Print Services for Windows, which seems to run OK, but it does not actually install 64-bit Bonjour for Windows. Can anyone advise me how to manually uninstall all the components of Bonjour for Windows that are in place now? Remember, Windows 7's uninstaller does not work to do that. No other application that might install 64-bit Bonjour has been able to overwrite the one in place, always giving the error message I quoted. Thanks for any suggestions anyone has.

  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    Jan 7, 2013 3:22 PM (in response to rdchapman)

    which I am only guessing happened during moving of files from my old Windows XP computer (by a third-party utility).

     

    PC Mover is one of the classic suspects with this.

     

    Let's try the following procedure.

     

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the /___sbsstatic___/migration-images/198/19835796-1.gif "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):

     

    http://majorgeeks.com/download.php?det=4459

     

    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)

     

    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.

     

    (4) In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:

     

    Cleanup removing bonjour.png

     

    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    Jan 7, 2013 8:00 PM (in response to rdchapman)

    Yeah ... it's a surprisingly powerful utility. (I'm not at all sure how it manages to shoehorn the 32-bit versions into a 64-bit system. Normally, you can't run the 32-bit installers on 64-bit systems.)

     

    The other item to check for in this sort of context (as well as Bonjour and iTunes) is Apple Mobile Device Support. That's 64-bit on 64-bit systems, and plausibly a 32-bit version might have been carried over by a PC Mover migration (if you're unlucky).

  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    Jan 13, 2013 2:06 PM (in response to rdchapman)

    You're welcome! Glad you got things sorted out.

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