MacBook Pro unusable after crash

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Level 1

5 points

MacBook Pro unusable after crash

Whilst playing a game, my 13 inch MacBook Pro unfortunately crashed. I immediately reset the MacBook, like I have done before by holding in the power button. After turning the MacBook on again I knew straight away that something was wrong. Around 5-10 seconds after logging in I was re-prompted with another login screen despite already previously logging in. Originally, before logging in for the second time the dock and the finder bar would load fine, everything being interactive and acting as normal. After logging in for the second time I cannot interact with my desktop and I am repeatedly prompted with 'finder has quit unexpectedly'. If I click reopen nothing happens, and If I click ignore nothing happens. If I click on the finder icon in the bottom right it gives the error code -10810 and i cannot click the accept button for some odd reason. Also, I cannot open any applications or access files (although a finder window opens and shows that all the files are still there). I have tried to open Skype multiple times and although if logs me in and I hear the opening noise, I still cannot interact with it at all. My friend attempted to call me on Skype and although the pop up window showed up; I could not click accept.

I have reset the PRAM, reset the SMC, used single user mode to delete finder preferences and sidebar preferences, and also checked the HDD using the 'fsck -fy' command which after 1 run, returns a 'file system had been modified' and after a second says that the drive is 'OK'. I have also booted in safe mode and it has returned the same results. I also only have 1 user account.

I have no idea what's wrong with it. I have never encountered this issue before. The MacBook pro 13-inch is not under warranty and is around 2 years old. The optical drive doesn't work (which I have had a Genius Bar appointment) and the other day I noticed that the battery requires servicing but it's been like that for months and working fine.

I can make a Genius Bar appointment but I am busy all day Monday to Friday 9-4, so until then; is there anything you guys could recommend me to try? Preferably not involving me losing my hard drive data.

Thanks.

MacBook Pro, Mac OS X (10.6.8)

Posted on Jan 6, 2013 5:24 PM

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Answer 1

Best reply

CMCSK

Level 6

11,452 points

Jan 6, 2013 5:41 PM in response to Dean_LL

am repeatedly prompted with 'finder has quit unexpectedly'.

/Library/Preferences - trash the com.apple.finder.plist file. Afterwards, Disconnect all peripherals from your computer.

Boot from your install disc & run Repair Disk from the utility menu. To use the Install Mac OS X disc, insert the disc, and restart your computer while holding down the C key as it starts up.

Select your language.

Once on the desktop, select Utility in the menu bar.

Select Disk Utility.

Select the disk or volume in the list of disks and volumes, and then click First Aid.

Click Repair Disk.

Restart your computer when done.

Repair permissions after you reach the desktop-http://support.apple.com/kb/HT2963 and restart your computer. After you reach the desktop empty the trash.

How large is your hard drive and how much hard drive space do you have left?

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Answer 2

Dean_LL Author

Level 1

5 points

Jan 6, 2013 5:56 PM in response to CMCSK

I'll try that now but I have used single used mode (as i cannot navigate using finder or open new windows) to remove preference files for finder and sidebar.

After the login screen appears for the second time on Safe Mode it won't let me enter my password as it won't let me type in, so I can only really try things using single user mode and the disk utility service.

Last time I checked I had around 100 gigs left of a 250gb HDD.

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Answer 3

Dean_LL Author

Level 1

5 points

Jan 6, 2013 6:38 PM in response to Dean_LL

Repaired permissions and repaired disk. Restarted and once again it asks me to login for a second time after the first and finder has quit unexpectedly. Although, this time the desktop seems slightly more responsive and it usable. Finder still gives the same error but everything seems better and I can now open programs, just not use them (eg I can open safari to google but I cannot navigate using it + google is my homepage). I still cannot click 'OK' on 'the application finder can't be opened -10810' and some app icons are missing so it is not back to normal yet but this has helped me make progress, thanks!

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