1 Reply Latest reply: Jan 6, 2013 11:57 PM by King_Penguin
elizzabear Level 1 Level 1 (0 points)

My nephew was playing with my phone and he bought some add-ons for some games without my password. I'm still not sure how he maaged to buy them. Can I get my money back?

iPhone 4S
  • King_Penguin Level 10 Level 10 (113,880 points)

    All purchases are considered final, but you can try contacting iTunes support and explain what happened and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption


    To try and stop it happening again you can turn off in-app purchases on your phone via Settings > General > Restrictions > In-App Purchases 'off', and depending upon what version of iOS that you have on it you may also have a 'Require Password' setting on the Restrictions screen which you can set to 'Immediately' (the default is a 15 minute period during which it doesn't need re-entering).