Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My macbook is stuck on grey screen

I cannot get to my desktop. This started 2 days ago, leaving it off doesn't help. Battery is fully charged but does get very hot very quickly - this is new in the last 2-3 weeks.


I do see other questions here but they aren't addressing my concern. I just need to get to my desktop and use iCloud to transfer to my new macbook - or to at least restore from my external hard drive.


There is no way to get out of this grey screen either, other than using "power on / off" and I'm concerned that using this shut down method all the time may do further damage. The overheating that is suddenly occurring is a concern as well. I'm not certain of my OS without being on there to check but the one I've listed is close.


Any help much appreciated.

MacBook Pro (13-inch Mid 2009), Mac OS X (10.6.7)

Posted on Jan 7, 2013 4:20 AM

Reply
1 reply

My macbook is stuck on grey screen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.