Previous 1 2 Next 26 Replies Latest reply: Sep 26, 2014 9:16 AM by Abdul Lathif Khan
RMUNSON01 Level 1 Level 1 (0 points)

I have seen many discussions on this topic, but nothing is helping me.

If I plug in my iphone, iTunes recognizes it and begins to sync.  It gets to step 5 of 7, determining apps to sync, then it just quits.

If I then click on 'sync' it gets to step 3 of 5 showing 'determining apps to sync' and then quits.

I am iOS 6.0.1 on iPhone 4.

I am iTunes

I am Windows 7 64 bit

I have uninstalled and reinstalled iTunes so many times I have lost count.  It doesn't help and I'm hoping that is not a recommendation.


I have run through this many dozens of times - mostly the same result.  Anything that isn't the same is even worse (such as iTunes doesn't even see my iPhone sometimes - VERY frustrating).


Probably related - since I allowed the iOS 6 upgrade, I lost my ringtone.  It is still on my computer, it is not on my phone.  I think it just didn't get that far, but that may be another issue.  Until I can complete a sync, I am not bothering to pursue other problems.

iPhone 4, Windows 7
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