Previous 1 2 Next 26 Replies Latest reply: Sep 26, 2014 9:16 AM by Abdul Lathif Khan
RMUNSON01 Level 1 Level 1

I have seen many discussions on this topic, but nothing is helping me.

If I plug in my iphone, iTunes recognizes it and begins to sync.  It gets to step 5 of 7, determining apps to sync, then it just quits.

If I then click on 'sync' it gets to step 3 of 5 showing 'determining apps to sync' and then quits.

I am iOS 6.0.1 on iPhone 4.

I am iTunes

I am Windows 7 64 bit

I have uninstalled and reinstalled iTunes so many times I have lost count.  It doesn't help and I'm hoping that is not a recommendation.


I have run through this many dozens of times - mostly the same result.  Anything that isn't the same is even worse (such as iTunes doesn't even see my iPhone sometimes - VERY frustrating).


Probably related - since I allowed the iOS 6 upgrade, I lost my ringtone.  It is still on my computer, it is not on my phone.  I think it just didn't get that far, but that may be another issue.  Until I can complete a sync, I am not bothering to pursue other problems.

iPhone 4, Windows 7
  • omanphone Level 1 Level 1

    same problem i do everything

    any help please

  • TutakJB Level 1 Level 1

    Me too... and when i quit itunes with iphone/ipad still connected, there is a noticeable delay before it closes....


    My itunes - 11.01.(12)


    OS - 10.6.8

  • Chathushka Level 1 Level 1

    I'm also having this problem. i'm using an iphone 5 .. it won't go to step 7... but i tried with my i pad it succuessfully syncronized.  i restored settings too. but nothing helped me...

    Please help me

  • iPhoneUs3r Level 1 Level 1

    I drag any app from my library to my iPhone and I get


    Step 1 of 3

    Waiting for sync to start

    Step 2 of 3

    Determinig apps to sync

    *sync stops*

  • BeBuoi Level 1 Level 1

    I'm having the same problem too. Sync just stop after the "determining apps to sync" step.


    At first I thought the problem is because of iTunes since I just updated it recently, but when I tried to sync my data with my old phone, everything still worked fine. So this might be a problem with the phone? I dont know, can someone please help!!!

  • BeBuoi Level 1 Level 1

    Hello, just to let you guys and other people who have the same problem know that by deleting all the apps on your phone then sync it with itunes, it will work. Although I'm not sure if this is true for everyone but it worked for me .

  • TennyWong Level 1 Level 1

    It works for me!!!! Thank you very much!!!

  • vivek637 Level 1 Level 1

    deleting the old apps worked just fine... Thx for the suggestion....

  • Andreawan16 Level 1 Level 1

    Yeah i ve got same issue with my iphone 5. It quits every "determining apps to sync" appears. I once delete some apps as suggested before but it changes nothing but just the same.

  • BeBuoi Level 1 Level 1

    Hi. Did you try to delete the apps that you stored on iTunes too? I'm not sure if it will work but the problem with "determining apps to sync" means that there's something wrong with all the apps either on the phone or on iTunes.


    My suggestion is that try to delete all apps on your phone (you can download them again later on app store), and make a backup with the apps of your iTunes's folder, then delete all of them on iTunes, then try to sync the phone.


    That's all I can think of. Hope it helps!

  • adrrrians Level 1 Level 1

    The answer to my prayer, lol. Thank you so much, i almost restore my iPhone. Bless you.

  • JamesOreos Level 1 Level 1

    Hey guys, I found a solution. I had the same problem, the sync will say "Determining apps to sync" in step 4 - 7 then suddenly just quits. So I did some research, apparently a lot of people have this problem, but everyone were just trying on their own PC, so I decided to try on my other laptop. My iPod synced perfectly with the other laptop so I knew it was the PC that was the problem, not my iPod. So basically it's just iTunes. I followed these steps to completely remove and reinstall iTunes on my PC and Viola! It syncs perfectly again!


    Here's the link to the steps:


    Note: Before I did this, BeBuoi said to remove all the apps and resync, but that didn't work for me. So when I did all these steps, I had no apps in my iPod.



  • Ventrux Level 1 Level 1

    The problem is Whatsapp, because it needs a tweak to work on a pad there is something that iTunes doesn't understand in the sync process because is a phone app.

  • ayushgp Level 1 Level 1

    Its because of whatsapp. If you are using whatspad to run whatsapp on iPod or iPad then you need to delete whatsapp in order to sync. This worked with my iPod touch 5. Hope it helps

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