12 Replies Latest reply: Jan 7, 2013 3:52 PM by sdpitbull
tetewilli Level 1 Level 1 (0 points)

is there a way i can submit my crash report here so someone could look at it and let me know what's causing the issue


MacBook Pro (13-inch Mid 2009), OS X Mountain Lion (10.8)
  • tetewilli Level 1 Level 1 (0 points)

    Mon Jan  7 10:46:09 2013

    panic(cpu 1 caller 0xffffff8016cb7b95): Kernel trap at 0xffffff8016c43c71, type 14=page fault, registers:

    CR0: 0x0000000080010033, CR2: 0xffffbf802ba06d38, CR3: 0x00000000396ac000, CR4: 0x0000000000000660

    RAX: 0x0000000000000000, RBX: 0x0000000000000000, RCX: 0x0000000009000000, RDX: 0xffffff8019f70260

    RSP: 0xffffff80fe9b38c0, RBP: 0xffffff80fe9b38f0, RSI: 0xffffff80fe9b3998, RDI: 0xffffff8019f70250

    R8:  0x0000000000001000, R9:  0x0000000000000000, R10: 0xffffff802b8b2894, R11: 0xffffff7f983e2c32

    R12: 0xffffbf802ba06d30, R13: 0xffffff8019f70250, R14: 0xffffff80fe9b3998, R15: 0x000000000000d000

    RFL: 0x0000000000010286, RIP: 0xffffff8016c43c71, CS:  0x0000000000000008, SS:  0x0000000000000010

    Fault CR2: 0xffffbf802ba06d38, Error code: 0x0000000000000000, Fault CPU: 0x1

     

     

    Backtrace (CPU 1), Frame : Return Address

    0xffffff80fe9b3560 : 0xffffff8016c1d5f6

    0xffffff80fe9b35d0 : 0xffffff8016cb7b95

    0xffffff80fe9b37a0 : 0xffffff8016cce4ad

    0xffffff80fe9b37c0 : 0xffffff8016c43c71

    0xffffff80fe9b38f0 : 0xffffff8016c435a2

    0xffffff80fe9b39d0 : 0xffffff8016c245bd

    0xffffff80fe9b3a00 : 0xffffff8017022a92

    0xffffff80fe9b3a20 : 0xffffff801704a488

    0xffffff80fe9b3a90 : 0xffffff801704a91d

    0xffffff80fe9b3ad0 : 0xffffff7f983bf32b

    0xffffff80fe9b3b50 : 0xffffff7f983e2d00

    0xffffff80fe9b3ba0 : 0xffffff8017065313

    0xffffff80fe9b3bc0 : 0xffffff8017065eed

    0xffffff80fe9b3c20 : 0xffffff80170638ef

    0xffffff80fe9b3d70 : 0xffffff8016c981a1

    0xffffff80fe9b3e80 : 0xffffff8016c20abd

    0xffffff80fe9b3eb0 : 0xffffff8016c10448

    0xffffff80fe9b3f00 : 0xffffff8016c195fb

    0xffffff80fe9b3f70 : 0xffffff8016ca5ad6

    0xffffff80fe9b3fb0 : 0xffffff8016cced13

          Kernel Extensions in backtrace:

             com.apple.GeForce(8.0)[91C40470-82BA-329A-A9D7-4C70F28275FD]@0xffffff7f9839f000 ->0xffffff7f98461fff

                dependency: com.apple.NVDAResman(8.0.0)[6A699209-FB98-316B-A3C0-DCA82AA8C86B]@0xffffff7f973 47000

                dependency: com.apple.iokit.IONDRVSupport(2.3.4)[E37F420A-B5CD-38ED-9441-5247583B6ACE]@0xff ffff7f97333000

                dependency: com.apple.iokit.IOPCIFamily(2.7)[8C9E06A4-13D0-33F5-A377-9E36F0ECC229]@0xffffff 7f972ac000

                dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[5D671681-D21B-3CCA-9810-B15E648C1B27]@0 xffffff7f972f0000

     

     

    BSD process name corresponding to current thread: WebProcess

     

     

    Mac OS version:

    12A269

     

     

    Kernel version:

    Darwin Kernel Version 12.0.0: Sun Jun 24 23:00:16 PDT 2012; root:xnu-2050.7.9~1/RELEASE_X86_64

    Kernel UUID: 8D5F8EF3-9D12-384B-8070-EF2A49C45D24

    Kernel slide:     0x0000000016a00000

    Kernel text base: 0xffffff8016c00000

    System model name: MacBookPro5,5 (Mac-F2268AC8)

     

     

    System uptime in nanoseconds: 313602632952

    last loaded kext at 175849006273: com.apple.filesystems.smbfs          1.8 (addr 0xffffff7f97216000, size 229376)

    last unloaded kext at 176246764692: com.apple.driver.AppleFileSystemDriver          3.0.1 (addr 0xffffff7f98d75000, size 8192)

    loaded kexts:

    com.apple.filesystems.smbfs          1.8

    com.apple.driver.AppleHWSensor          1.9.5d0

    com.apple.driver.AudioAUUC          1.60

    com.apple.driver.AGPM          100.12.69

    com.apple.filesystems.autofs          3.0

    com.apple.iokit.IOBluetoothSerialManager          4.0.9f8

    com.apple.driver.AppleMikeyHIDDriver          122

    com.apple.driver.AppleHDA          2.3.0f2

    com.apple.driver.AppleMikeyDriver          2.3.0f2

    com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport          4.0.9f8

    com.apple.driver.AppleSMCLMU          2.0.2d0

    com.apple.iokit.IOUserEthernet          1.0.0d1

    com.apple.Dont_Steal_Mac_OS_X          7.0.0

    com.apple.driver.ApplePolicyControl          3.2.6

    com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0

    com.apple.driver.AppleUpstreamUserClient          3.5.10

    com.apple.driver.AppleBacklight          170.2.3

    com.apple.driver.AppleMCCSControl          1.0.33

    com.apple.driver.AppleLPC          1.6.0

    com.apple.GeForce          8.0.0

    com.apple.driver.SMCMotionSensor          3.0.2d6

    com.apple.driver.AppleUSBTCButtons          235.4

    com.apple.driver.AppleUSBTCKeyboard          235.4

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

    com.apple.BootCache          34

    com.apple.driver.AppleIRController          320.15

    com.apple.driver.AppleUSBCardReader          3.1.0

    com.apple.iokit.SCSITaskUserClient          3.5.1

    com.apple.driver.XsanFilter          404

    com.apple.iokit.IOAHCIBlockStorage          2.2.0

    com.apple.driver.AirPort.Brcm4331          600.15.20

    com.apple.driver.AppleSmartBatteryManager          161.0.0

    com.apple.driver.AppleUSBHub          5.1.6

    com.apple.driver.AppleFWOHCI          4.9.5

    com.apple.driver.AppleAHCIPort          2.4.0

    com.apple.nvenet          2.0.19

    com.apple.driver.AppleUSBEHCI          5.1.5

    com.apple.driver.AppleUSBOHCI          5.1.5

    com.apple.driver.AppleEFINVRAM          1.6.1

    com.apple.driver.AppleRTC          1.5

    com.apple.driver.AppleHPET          1.7

    com.apple.driver.AppleACPIButtons          1.6

    com.apple.driver.AppleSMBIOS          1.9

    com.apple.driver.AppleACPIEC          1.6

    com.apple.driver.AppleAPIC          1.6

    com.apple.driver.AppleIntelCPUPowerManagementClient          196.0.0

    com.apple.nke.applicationfirewall          4.0.39

    com.apple.security.quarantine          2

    com.apple.driver.AppleIntelCPUPowerManagement          196.0.0

    com.apple.kext.triggers          1.0

    com.apple.iokit.IOSerialFamily          10.0.6

    com.apple.driver.DspFuncLib          2.3.0f2

    com.apple.iokit.IOAudioFamily          1.8.9fc9

    com.apple.kext.OSvKernDSPLib          1.6

    com.apple.iokit.IOFireWireIP          2.2.5

    com.apple.iokit.AppleBluetoothHCIControllerUSBTransport          4.0.9f8

    com.apple.driver.AppleHDAController          2.3.0f2

    com.apple.iokit.IOHDAFamily          2.3.0f2

    com.apple.iokit.IOSurface          86.0.2

    com.apple.iokit.IOBluetoothFamily          4.0.9f8

    com.apple.driver.IOPlatformPluginLegacy          1.0.0

    com.apple.driver.AppleGraphicsControl          3.2.6

    com.apple.driver.AppleBacklightExpert          1.0.4

    com.apple.driver.AppleSMBusController          1.0.10d0

    com.apple.driver.IOPlatformPluginFamily          5.2.0d16

    com.apple.driver.AppleSMBusPCI          1.0.10d0

    com.apple.nvidia.nv50hal          8.0.0

    com.apple.NVDAResman          8.0.0

    com.apple.iokit.IONDRVSupport          2.3.4

    com.apple.iokit.IOGraphicsFamily          2.3.4

    com.apple.driver.AppleSMC          3.1.3d11

    com.apple.driver.AppleUSBMultitouch          235.7

    com.apple.iokit.IOUSBHIDDriver          5.0.0

    com.apple.iokit.IOSCSIBlockCommandsDevice          3.5.1

    com.apple.iokit.IOUSBMassStorageClass          3.5.0

    com.apple.driver.AppleUSBMergeNub          5.1.5

    com.apple.driver.AppleUSBComposite          5.0.0

    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.5.1

    com.apple.iokit.IOBDStorageFamily          1.7

    com.apple.iokit.IODVDStorageFamily          1.7.1

    com.apple.iokit.IOCDStorageFamily          1.7.1

    com.apple.iokit.IOAHCISerialATAPI          2.5.0

    com.apple.iokit.IOSCSIArchitectureModelFamily          3.5.1

    com.apple.iokit.IO80211Family          500.15

    com.apple.iokit.IOUSBUserClient          5.0.0

    com.apple.iokit.IOFireWireFamily          4.5.5

    com.apple.iokit.IOAHCIFamily          2.2.0

    com.apple.iokit.IONetworkingFamily          3.0

    com.apple.driver.NVSMU          2.2.9

    com.apple.iokit.IOUSBFamily          5.1.6

    com.apple.driver.AppleEFIRuntime          1.6.1

    com.apple.iokit.IOHIDFamily          1.8.0

    com.apple.iokit.IOSMBusFamily          1.1

    com.apple.security.sandbox          220

    com.apple.kext.AppleMatch          1.0.0d1

    com.apple.security.TMSafetyNet          7

    com.apple.driver.DiskImages          344

    com.apple.iokit.IOStorageFamily          1.8

    com.apple.driver.AppleKeyStore          28.18

    com.apple.driver.AppleACPIPlatform          1.6

    com.apple.iokit.IOPCIFamily          2.7

    com.apple.iokit.IOACPIFamily          1.4

    com.apple.kec.corecrypto          1.0

  • Grant Bennet-Alder Level 9 Level 9 (52,895 points)

    The type of error was a page fault. It occurred deep in subroutines called by the graphics drivers. It does not specifically implicate graphics Hardware, as some of these panic reports do.

     

    Your Mac uses an discrete NVIDIA graphics chip, but shares the screen buffer with main memory:

     

    a NVIDIA GeForce 9400M "graphics processor with 256 MB of DDR3 SDRAM shared with main memory"

    In cases like this there are two tracks to pursue:

     

    1) do you have enough real RAM to do what you are doing without taxing memory so much that the graphics processor runs short of RAM?

     

    2) are you having memory errors, which would show themselves as random kernel panics for seemingly unrelated causes (no trends in previous panics)?

     

    You have no non-Apple kernel extensions, so this is an all Apple problem (no third-party debugging required).

  • tetewilli Level 1 Level 1 (0 points)

    sorry i miss read that. it happens when i use a flash player like play a game online or if i run more than one apps for a while. with the game it could just be a few minutes then everything froze. since mac give u that option to reopen the same apps again on restart it would freeze again and give the same report almost immediately

  • Linc Davis Level 10 Level 10 (165,260 points)

    That panic was not caused by third-party software. If it's happened only once, and is not repeated in at least a few thousand hours of use, a reasonable choice would be to ignore it. Machines don't work perfectly. They never will.

     

    If the problem is recurrent, the possibilities are (1) a damaged OS X installation; (2) a fault in a peripheral device, if any; (3) an internal hardware fault; and (4) an obscure bug in OS X.

     

    You can rule out the first two possibilities by reinstalling the OS and testing with non-essential peripherals disconnected and aftermarket expansion cards removed, if applicable.

     

    If you've recently upgraded the memory, reinstall the original memory and see whether there's any improvement. Be careful not to touch the gold contacts on the memory modules when handling them. If necessary, clean them with a mild solvent such as rubbing alcohol.

     

    The Apple Hardware Test, though generally unreliable, will sometimes detect memory faults. A negative test can't be depended on.

     

    In the category of obscure bugs, reports suggest that FileVault may trigger kernel traps under some unknown conditions. Most, if not all, of these reports seem to involve booting from an aftermarket SSD. If those conditions apply to you, try deactivating FileVault.

     

    Otherwise, make a "Genius" appointment at an Apple Store to have the machine tested. You may have to leave it there for several days. There isn't much point in doing this unless you can reproduce the panic, or if you can't, it happens often enough that it's likely to be repeated at the store. Otherwise you may be told that nothing is wrong.

     

    Print the first page of the panic report and bring it with you.

     

    Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you know how to restore, and you have at least  two independent backups.) Don’t erase the recovery partition, if present.

     

    *An SSD doesn't need to be zeroed.

  • tetewilli Level 1 Level 1 (0 points)

    i did all that. the only thing that was newly installed was two four gig memory. its showing that its ok on system so im wondering if that could be the issue

  • Linc Davis Level 10 Level 10 (165,260 points)

    the only thing that was newly installed was two four gig memory.

     

    Things go a lot more smoothly in these forums when you disclose all the relevant information at the beginning of the thread, rather than at the end.

  • sdpitbull Level 3 Level 3 (965 points)

    Put the original memory back in the machine and see if the problem goes away. That is the only way to find out. I had a similar issue that was narrowed down to a memory stick that went bad in a MBPro 15. I put the original memory back in and had no issues.