iPod Touch Not Connecting To Network

Question

iPod Touch Not Connecting To Network

This situation is just crazy and I am not sure why or what is happening here, but I am hoping that the guys in this Apple Community can help me out. Our place is all Mac'ed out, I mean we have all the Apple products, iPhone, iMac, MacBook, iPod Touch, iPad we love them and they for the most love us, apart from the iPod Touch, I should say the wifes iPod Touch, so you guys know what is about to happen....

Anyway the house is all wifi, we have a couple of airplay speakers around the place, all working well for not problems at all. The wife mainly uses the iPod Touch to control the music around with house. This is working well, then the other day, out of the blue we are sitting down in the lounge, she is musicing and asks me a question. I don't know the answer and the closest Apple product to hand was the MacBook, so I open it up, and bingo the iPod Touch, the wifes iPod Touch was disconnected from the network that instant, and I can not get it back on the network, or any other wifi network..

What has happened? The second I opened that Macbook's screen and the flicked on, the music that was being streemed from that iPod Touch stopped.

I have tryed everything and I can not get this iPod to connect to my home network, or anyother network. I don't know what happened.

Can you please help me with this..

Thanks

Sir Pete

Slowly and very basic with you replies, I am not that up todate with all this stuff..

iPod touch (4th generation), iOS 5.1

Posted on Jan 7, 2013 12:14 PM

Reply

Answer 1

lllaass

Level 10

210,411 points

Jan 7, 2013 1:54 PM in response to Sir Peter of Oxford

Does the iPod connect to other networks? You said no

Does the iPod see the network?

Any error messages?

Do other devices now connect? You said yes

Did the iPod connect before?

Try:

- Reset the iOS device. Nothing will be lost

Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

least ten seconds, until the Apple logo appears.

- Power off and then back on the router (likely not an issue but easy to do)

- Reset network settings: Settings>General>Reset>Reset Network Settings

- iOS: Troubleshooting Wi-Fi networks and connections

- iOS: Recommended settings for Wi-Fi routers and access points

- Restore from backup. See:

iOS: How to back up

- Restore to factory settings/new iOS device.

- Make an appointment at the Genius Bar of an Apple store.

Apple Retail Store - Genius Bar

Is this the problem?

iOS: Wi-Fi or Bluetooth settings grayed out or dim

If not successful, an appointment at the Genius Bar of an Apple store is usually in order.

Apple Retail Store - Genius Bar

Reply

Answer 2

Jan 15, 2013 11:44 AM in response to lllaass

Hi IIIaass

Thanks for getting back to me with this strange and still unresolved issue. I am going to try and answer your questions,

Took the iPod to Starbucks over the weekend and connedcted to their network no problems, when at home and you go into settings you are able to see all the networks in the area, including our home network. When you try to connect to our network, you just get the spinning dial.

All my other wireless products are connected and can connect no problem at all, I am not sure why this happened when I opened up the laptop. Should I bee looking at the settings in the Airport Extreme area, or any other area in the router area? I am not sure what all these things are, it is just frustrating knowing that everything esle is working apart from the iPod Touch.

Thanks again.

Pete

Reply

Answer 3

lllaass

Level 10

210,411 points

Jan 15, 2013 1:35 PM in response to Sir Peter of Oxford

Try:

- Reset the iOS device. Nothing will be lost

Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

least ten seconds, until the Apple logo appears.

- Power off and then back on the router (likely not an issue but easy to do)

- Reset network settings: Settings>General>Reset>Reset Network Settings

- iOS: Troubleshooting Wi-Fi networks and connections

- iOS: Recommended settings for Wi-Fi routers and access points

- Restore from backup. See:

iOS: How to back up

- Restore to factory settings/new iOS device.

- Make an appointment at the Genius Bar of an Apple store.

Apple Retail Store - Genius Bar

Reply

Answer 4

Jan 27, 2013 8:54 AM in response to lllaass

No, I still have not luck with this, the ipid touch will not connect to my home network. I just can not seem to get this thing working. I took it into the Apple store this week, and they had a look over it, connected fine to there site at the store, so they are saying it is not the touch's problem but perhams my nerwork.

Any suggestions as to what I should be looking at on my network?

Thanks

Pete

Reply

Answer 5

TashBiek

Level 1

8 points

Jan 28, 2013 6:38 PM in response to Sir Peter of Oxford

Hey Pete,

Guess what! I'm having the same problem with my 3rd Gen iPod Touch. I'm not all appled out like you, but I have enough devices connected to my wifi that it must be the ipod. Every now and then it connects (it did last night randomly after being off for a few weeks after being drained) but it is not right now. I don't know if it will connect to other wifi, but it did connect to my iPad's personal hotspot. I am looking for a fix, but if you find one please let me know. Random question, is it a 3rd gen iPod that you are having problems with? The highest iOS avaliable for it is 5.1.1..

Thanks

Tasha

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