I have re-installed latest i-tunes. I can access my library but not the store. Cannot even get a help screen to do further testing. Any suggestions.

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I have re-installed latest i-tunes. I can access my library but not the store. Cannot even get a help screen to do further testing. Any suggestions.

I have reinstalled I-tunes and Quicktime. I can access my library but not the store. I have check and my firewall is not blocking i-tunes. When I read about doing additional tests for network connections the instructions say to access the help menu. When I try to get to the store, nothing loads so I have not access to help. I've not had a problem with i-tunes before but now it is just not working.

Posted on Jan 7, 2013 4:53 PM

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Answer 1

b noir

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Jan 7, 2013 4:55 PM in response to Bijmom

Is iTunes endlessly saying "Accessing iTunes Store"? Or is something a bit different going on?

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Answer 2

Bijmom Author

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Jan 7, 2013 5:18 PM in response to b noir

It will either endlessly scroo "Accessing Itune store" or do nothing at all.

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Answer 3

b noir

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Jan 7, 2013 5:26 PM in response to Bijmom

🙂 Many thanks.

With those symptoms, I'd try the following document:

Apple software on Windows: May see performance issues and blank iTunes Store

(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

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Answer 4

Bijmom Author

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Jan 7, 2013 5:30 PM in response to b noir

this may sound like a stupid question, but where does one look for this? neither my husband nor I have ever heard of such a thing or come accross this before.

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Answer 5

Bijmom Author

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Jan 7, 2013 5:32 PM in response to Bijmom

just did a search on my computer and it does not exist

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Answer 6

b noir

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Jan 7, 2013 5:35 PM in response to Bijmom

this may sound like a stupid question, but where does one look for this?

Have you followed the instructions in the following document?

Apple software on Windows: May see performance issues and blank iTunes Store

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Answer 7

Bijmom Author

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Jan 7, 2013 5:50 PM in response to b noir

downloaded that software but none of the problems they list are on my machine

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Answer 8

b noir

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Jan 7, 2013 5:59 PM in response to Bijmom

Are any LSPs appearing in the Winsock Providers tab other than the Bonjour one(s)? If so, what are their names? (Precise spelling, please.)

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Answer 9

Bijmom Author

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Jan 7, 2013 6:16 PM in response to b noir

Reread the instructions and I did finally find the conflict. Followed the instructions and now it is working. Thanks so much for all of your help. The problem is solved and i-tunes store is not functioning.

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Answer 10

b noir

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Jan 7, 2013 6:18 PM in response to Bijmom

🙂 You're welcome. Glad you got things sorted out.

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