10 Replies Latest reply: Jan 7, 2013 6:18 PM by b noir
Bijmom Level 1 Level 1

I have reinstalled I-tunes and Quicktime. I can access my library but not the store. I have check and my firewall is not blocking i-tunes. When I read about doing additional tests for network connections the instructions say to access the help menu. When I try to get to the store, nothing loads so I have not access to help. I've not had a problem with i-tunes before but now it is just not working.

Solved by b noir on Jan 7, 2013 5:35 PM Solved

this may sound like a stupid question, but where does one look for this?


Have you followed the instructions in the following document?


Apple software on Windows: May see performance issues and blank iTunes Store

Reply by Bijmom on Jan 7, 2013 6:16 PM Helpful

Reread the instructions and I did finally find the conflict. Followed the instructions and now it is working. Thanks so much for all of your help. The problem is solved and i-tunes store is not functioning.

All replies