6 Replies Latest reply: Jan 11, 2013 6:35 AM by theViberTeam
taylajw Level 1 Level 1

i have a samsung galaxy and i have been using viber on it for a while now. All of a sudden when i click on a chat with my friend it stops unexpectedly and force closes. So im unable to read the messages with my friend. It only happens with this particular contact. Viber works perfectly fine when i talk to everyone else.
Im not sure if its doing this because i havent updated the app, but im affraid that if i update it will delete my conversations. And i dont want it to. Because i havent seen the messages from my friend yet.

If anyone else has the same problems, please let me know or help me out, thankyou

  • lllaass Level 10 Level 10

    I have not seen yourf problem posted before here.

    Have you tried:


    - Reset the iOS device. Nothing will be lost

    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

    least ten seconds, until the Apple logo appears.

    - Deleting the contact and then reentering the contact

    - Reset all settings

    Go to Settings > General > Reset and tap Reset All Settings.

    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.

    - Restore from backup. See:       

    iOS: How to back up           

    - Restore to factory settings/new iOS device.

  • theViberTeam Level 1 Level 1


    This is an official representative of Viber Media.


    We haven't encountered such issue before, please contact us via: http://bit.ly/ukGVJ0 for further assistance.


    For more questions or technical support, please visit our official HelpDesk.



  • taylajw Level 1 Level 1

    ~ im not quite sure what the IOS thing is because my device is a Samsung Glaxay Gio, not an apple product.

    ~ And yes i have tried deleting the contact and re-adding him but then it just deletes all our messages. But i havent even seen them messages yet. And then the problem started to occur again.

    ~ I'd prefer not to reset any settings.


    Any other ideas?

  • ThatguyfromThatplace Level 3 Level 3

    I'm not sure if you noticed when you were signing up (through the Apple website), but this is an Apple support forum. Any troubleshooting steps given here will be for Apple Products.

    It would be best to ask this question on a Samsung or Android support website, or possibly the Viber website if they have a support site.

  • taylajw Level 1 Level 1

    sorry yes i just realised. do you know of a android or samsung website i could use.

    my phone is really annoying me and i need to fix it.

  • theViberTeam Level 1 Level 1

    @taylajw -


    As we said, we (as Viber representatives) recommend you to contact our support team using the direct link we provided above.


    Otherwise, you can contact us through other forums or blogs where we have representatives, or simply go to our official HelpDesk at: http://helpme.viber.com