1 Reply Latest reply: Feb 7, 2013 10:22 AM by GarlandM
MFJ11 Level 1 Level 1 (0 points)

When I print a Word document to my wireless HP 8600 printer, it will not print.  It sits in the print queue and ties up the printer - but no printed output is produced.  If I print from other MS applications such as Excel, they work fine.  I usually have to reboot my iMac to clear the print problem.


iMac, Mac OS X (10.6.8), MSWord 2008 for Mac V 12.3.4
  • GarlandM Level 2 Level 2 (195 points)

    Hi MFJ,

     

    Try to scrub the current install, and install a new driver package via Apple Software Update:

     

     

    1) Click on Go menu (Click the desktop, then look at the menu in the bar at the top of the page)

    2) Select Applications

    3) Select the Hewlett Packard Folder (if it is not there, then you can skip this entire step)

    4) Select HP Uninstaller

    5) Click on Continue

    6) Select the printer.  press and hold Control + Options + Command (Apple) keys on the keyboard simultaneously.

    7) Click on Uninstall

    8) You will get a popup window - "Are you sure you want to uninstall all HP Software packages"

    9) Click on OK to continue

     

    After doing this, readd the printer via the "+" symbol.