My iphone 4s was broken so i had it sent out and i had recieved a new one, but i couldn't recieve my backup from the cloud or itunes. I signed in but its treating my phone as a seperate account. i can see my backups but cant put them on new phone. it has a new name that doesnt match my original Itunes, how do i download original info from icloud? the account isnt showing any of my downloaded apps, even the ones i paid for.
You have to do a complete restore of the phone in Itunes and when you are setting it up, choose the option "set up with an icloud backup" instead of "setting up as a new iphone" and always use your same id.