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iPad is disabled, cannot connect to itunes to reset passcode,Stuck!

My son attempted to unlock my iPad without success. The iPad is now locked and screen shows iPad is disabled, connect to iTunes. When I connect to iTunes the alert box pops up and says to unlock the iPad before iTunes can connect to it! I am stuck! Please help?!

iPad, iOS 3.1.2

Posted on Jan 8, 2013 12:47 PM

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Posted on Aug 22, 2017 6:26 AM

This methodology doesn't work. I tried five or six times now doing exactly how you instructed, and I still pop back to the iTunes with the power cord displayed and on top it says "support.apple.com/iPad/restore".


I cannot move off this page no matter what I try. I even tried removing the Sim card. The iPad that I'm working on which is not this one does not have a Sim card I open the drawer and it's empty -- so it must be a newer version of IPAD than what I'm using presently.

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Aug 22, 2017 6:26 AM in response to IpadinParadise

This methodology doesn't work. I tried five or six times now doing exactly how you instructed, and I still pop back to the iTunes with the power cord displayed and on top it says "support.apple.com/iPad/restore".


I cannot move off this page no matter what I try. I even tried removing the Sim card. The iPad that I'm working on which is not this one does not have a Sim card I open the drawer and it's empty -- so it must be a newer version of IPAD than what I'm using presently.

Jan 8, 2013 1:01 PM in response to sissyjo

You need to use recovery mode now.



Recovery Mode Instructions


  • Disconnect the USB cable from the iPad, but leave the other end of the cable connected to your computer's USB port.
  • Turn off iPad: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for iPad to turn off.
  • If you cannot turn off iPad using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the iPad turns off, release the Sleep/Wake and Home buttons.
  • While pressing and holding the Home button, reconnect the USB cable to iPad. When you reconnect the USB cable, iPad should power on.
  • Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears you can release the Home button.
  • If necessary, open iTunes. You should see the recovery mode alert that iTunes has detected an iPad in recovery mode.
  • Use iTunes to restore iPad.

Mar 3, 2013 5:54 PM in response to sissyjo

how can i connect itune to the Ipad? how do i start

and where do i start please give the step by step to do cause i dont know how to start and how to do it my ipad say ''ipad is disabled connected to Itune

what does it mean by that

how can i log in my account>

how can get to back to my ipad?

how do i start?

what should i do ?

what step?

how does it work?

why is it my ipad like for a long time it never stop saying ipad is disabled connected to Itune?

why does it alway pop that out?

how do i fix it?

iPad is disabled, cannot connect to itunes to reset passcode,Stuck!

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