When I try to sync my iphone 5 with itunes i get error a session could not be started with the iphone. Nothing happens after this message. HELP !
Are you syncing with some new computer that has never encountered this iPhone before?
Yes it is a new laptop and a new phone. I have authorised the laptop any suggestions please.
This troubleshooting article should help. I assume you have not tried to sync your iPhone with iTunes on any other computer previously.
iOS: Troubleshooting backup issues in iTunes
Retrieving data ...