itunes was not properly installed. if you wish to import or burn cd's you need to reinstall itunes

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itunes was not properly installed. if you wish to import or burn cd's you need to reinstall itunes

I am getting the following error message after newly installing itunes. "itunes was not properly installed. if you wish to import or burn cd's you need to reinstall itunes"

I tried the suggestions to repair on prior posts but now, when I try to run the Help - Diagnostics iTunes stops responding and shuts down.

I am running Windows 7 x64 and tried the latest iTunes download 3 times and also tried the repair.

help?

iPhone 5, Windows 7, x64

Posted on Jan 8, 2013 6:01 PM

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Answer 1

b noir

Level 9

72,336 points

Jan 8, 2013 6:20 PM in response to dboneapple

I tried the suggestions to repair on prior posts but now, when I try to run the Help - Diagnostics iTunes stops responding and shuts down.

Drat ... okay, we'll take a punt on the most likely cause of the message at the moment.

Try solution 3 from the following document:

iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install

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Answer 2

dboneapple Author

Level 1

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Jan 8, 2013 8:35 PM in response to b noir

I've already tried that and I have no such GEAR driver. I tried the other steps as well. I also tried my Lenovo ThinkPad support page to try new CD firmware but it is already up to date.

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