3 Replies Latest reply: Jan 9, 2013 8:03 AM by John Galt
andryan07 Level 1 (0 points)

My iPod has been disabled for months. I have talked to Apple Support and have done what they told me to restore it.  This has been unsuccessful, I plan on calling them again, but I figured I would try on here too.

iPod touch, Windows 7
  • John Galt Level 8 (45,943 points)

    Make sure you are following the instructions in this procedure to the letter. Here they are, with emphasis on some easily overlooked requirements:


    1. Disconnect the USB cable from the iPod touch, but leave the other end of the cable connected to your computer's USB port.
    2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
      • If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release only the Sleep/Wake button.
    3. Continue pressing and holding the Home button while you reconnect the USB cable to the device. The device should turn on.
      • Note: If you see the "low battery" screen, let the device charge for at least ten minutes to ensure that the battery has some charge, and then start with step 2 again.
    4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears (iTunes icon and USB connector) release the Home button.
    5. If necessary, open iTunes. You should see the "recovery mode" alert ("iTunes has detected a phone in recovery mode").
    6. Use iTunes to restore the device.


    If you do not see the "Connect to iTunes" screen, try these steps again. Be patient since it sometimes takes several of these attempts before you are successful.


    If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links. 


    Select the iPod in iTunes and choose "restore from backup". This assumes you have a backup. If you do not, you will have to download all your purchased iTunes content again. You do not have to pay for anything you already purchased.


    If you still can't get it to work, you have done all you can and only Apple will be able to help.


    Or, you can wait until 8:30:26 AM, July 29, 2055. That will be a Thursday.

  • andryan07 Level 1 (0 points)

    I have followed the steps to the letter. My iTunes throws out code 9006 saying it has an unknown error, just went through all that and I don't see where the issue is. My USB ports are 2.0, I'm connected to iTunes, and it knows it's there, it kicks me out while trying to recover it. I'm just gonna call Apple in the morning and see if they can figure this out. Thank you for your reply.

  • John Galt Level 8 (45,943 points)

    In case you have not tried this already read the following:


    Errors related to third-party security software


    Error 2, 4 (or -4), 6, 1000, 9006

    1. Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
    2. There may be third-party software that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your registry. Your default packet size being set incorrectly can cause these errors. Contact the manufacturer of the software that installed the packet size modification for assistance or follow this article by Microsoft: How to reset Internet Protocol (TCP/IP).
    3. Verify that access to ports 80 and 443 are allowed on your network.
    4. Verify that communication to albert.apple.com or photos.apple.com is not blocked by a firewall, or other Internet security setting.