Previous 1 2 3 Next 34 Replies Latest reply: Jan 9, 2013 4:00 AM by clintonfrombirmingham
Smiggle04 Level 1 (0 points)

Hi, my MacBook Pro has been working the past 2 years and when I left it on for 20 minutes to go have lunch, I come back and safari crashed. I open it up again but this time it crashes finder and I have to force shut down my computer via the power button. After that I tried again 23 times with the exact same result and on the 24th restart the startup screen went blue and I had to enter safe mode to fix that issue. Because safari wont even START I have to use my iPod for this post and it will mean no error or crash reports, sorry :(

Thanks to anybody who can help cuz I really need my Internet :)

P.S MacBook Pro snow leopard 10.6.8 and every application is currently updated

~Smiggle04


MacBook Pro, Mac OS X (10.6.8)
  • Smiggle04 Level 1 (0 points)

    Just now I tried again and all i see is my desktop background. No dock, folders or the bar at the top :( help!!!

  • clintonfrombirmingham Level 7 (30,000 points)

    OK - give this a try.

     

    Startup using your Snow Leopard installation disc in the optical bay - either hold down the C key or the option key to select the boot device. Once you get to the installation screen, use Disk Utility to first verify and then, if necessary, repairing your hard drive. If the drive can't be found or if it cannot be repaired, then it may be possible that your boot drive is dead or is dying.

     

    Call back after you've tried Disk Utility.

     

    Clinton

  • Smiggle04 Level 1 (0 points)

    Okay I did that and it repaired the disk successfully

    (Or so it says)

    But safari is still crashing like in my first post. Thanks though :)

  • clintonfrombirmingham Level 7 (30,000 points)

    OK, try this - go here -->> http://www.macupdate.com/app/mac/15675/apple-safari - and download the 'older' version for 10.6.8 and try reinstalling Safari. If that doesn't help, call back.

     

    Clinton

  • Smiggle04 Level 1 (0 points)

    How do I do that on my iPod cuz i can't use the Internet from my laptop

  • clintonfrombirmingham Level 7 (30,000 points)

    Oh, yeah, now that would be a problem!

     

    Have you tried booting your MBP since you ran the repair in Disk Utility? It might boot now that the disk has been repaired... try booting whilst holding down the option key and see if your boot drive comes up as an available startup disk...

     

    Call back...

     

    Clinton

  • Smiggle04 Level 1 (0 points)

    I opened Firefox and it did the same thing...time to restart again!

  • Smiggle04 Level 1 (0 points)

    What is MBP sorry :p

  • Smiggle04 Level 1 (0 points)

    The only startup disk it shows is Macintosh HD and I had a second account on the laptop that I never use and safari works on it so this is really wierd

  • clintonfrombirmingham Level 7 (30,000 points)

    MBP = MacBook Pro...

     

    OK, so you've narrowed it down to a user account problem. There are a couple of things we can try. It's good that you're actually able to log into another account - that points to an account problem (could be a startup extensions, could be anything). If I were you, I'd create a new administrator user account and then we'll worry about getting all of your files from your old account to your new account.

     

    Create the new admin user, restart and see if you can open Safari.

     

    Call back...

     

    Clinton

  • Smiggle04 Level 1 (0 points)

    This seems really bad now. Not one application will open without crashing like safari. :( hellp!!!

  • clintonfrombirmingham Level 7 (30,000 points)

    Is this with the 'other' account or the old account?

     

    It might just be time for an erase and reinstallation of Snow Leopard... it could even be a hardware problem such as a disk failure... do you have a backup?

     

    Clinton

  • Smiggle04 Level 1 (0 points)

    The crashes of all the programs is with the original and main account. No i don't have any backups

    And this account was created ages ago for school purposes but I never ended up using it.

    What really confuses me is that the problems STARTED when I came back from lunch. I left the screen on

    for 20 minutes with a safari and tekkit launcher window open...I don't see how that could affect my whole computer :L (Or at least the main account...)

  • clintonfrombirmingham Level 7 (30,000 points)

    OK, let's try this - it's going to take some time.

     

    Reboot, again, using the Snow Leopard installation disc. Run Disk Utility - again - and this time repair permissions and once again verify and repair the hard drive if necessary. Then try reinstalling the system. It may only update your computer to 10.6.3 and you'll have to go through a series of software updates but that's the only thing that I can think of at present - given that you don't have a backup and don't want to totally erase everything on the disk.

     

    Give it a try - and then call back...

     

    Clinton

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