HT203174: iTunes: Possible iTunes Store errors

Learn about iTunes: Possible iTunes Store errors
lilcowman
Level 1 (0 points)

Q: Overcharged on iTunes

Has anyone been recently overcharged on their iTunes?

Posted on Jan 9, 2013 5:08 AM

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lilcowman

Q: Overcharged on iTunes

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  • by varjak paw,

    varjak paw varjak paw Jan 9, 2013 7:27 AM in response to lilcowman
    Level 10 (169,890 points)
    Jan 9, 2013 7:27 AM in response to lilcowman

    Some people have. Some just forgot what they bought, didn't account for sale taxes, made an in-app purchase they didn't realize they would be charged for, or other user errors. If you believe that you have been overcharged for a purchase and have eliminated any possibility of an error or misunderstanding on your part, go here:

     

    iTunes Support

     

    and follow the instructions to report the issue to the iTunes Store.

     

    Regards.

  • by 57782,

    57782 57782 Mar 28, 2014 3:03 AM in response to lilcowman
    Level 1 (0 points)
    Mar 28, 2014 3:03 AM in response to lilcowman

    I am regularly overcharged and yes I do know what I buy.  I Google this subject and get logged in to a discussion forum when I want to contact Apple.   So my question is "Has anyone ever been able to contact Apple to complain directly?  Or do I just have to continue to dispute charges on my CC?"

  • by King_Penguin,

    King_Penguin King_Penguin Mar 28, 2014 3:31 AM in response to 57782
    Level 10 (135,670 points)
    iTunes
    Mar 28, 2014 3:31 AM in response to 57782

    If you've been overcharged (if you are in the US then you need to add on your state's sales tax to the prices listed in the store) then you can use the link in varjak paw's post above yours to contact iTunes Support