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HT4009: iTunes Store: About In-App Purchases

Learn about iTunes Store: About In-App Purchases

HT4009 accidentally purchased an in-app

326 Views 1 Reply Latest reply: Jan 9, 2013 7:22 AM by varjak paw RSS
ChadandCasey Calculating status...
Currently Being Moderated
Jan 9, 2013 6:40 AM

my daughter accidentally purchased an in-app and I was wondering if there was any way of cancelling it and getting our money back?

  • varjak paw Level 10 Level 10 (166,975 points)
    Currently Being Moderated
    Jan 9, 2013 7:22 AM (in response to ChadandCasey)

    First, to prevent this from happening again, turn off "In App purchases" in the Restrictions settings on your device. You may also want to turn off the ability to install apps, to prevent purchases in case the child gets hold of your iTunes Store account information, and set the password to be required immediately. For more information, see:

     

    http://support.apple.com/kb/HT4213

     

    As to a refund, that's not automatic since the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:

     

    http://www.apple.com/support/itunes/contact.html

     

    They're usually pretty lenient in the case of inadvertent purchases by children. No guarantees, though, just as if your child was in a store and ate a bunch of food (in other words, something that can't just be returned).

     

    Good luck.

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