My MacBook Pro Retina has suffered from poor (temperamental) safari performance since purchase.

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My MacBook Pro Retina has suffered from poor (temperamental) safari performance since purchase.

Because I often use my iPad or iPhone at home the safari issue hasn't really bothered me until recently and now, rather than just being temperamental, performance is just downright poor. It's taken well over 5 minutes to download ordinary BBC web pages on a 100Mbit broadband network. This has become typical and now my kaspersky for mac security can no longer update its database - really annoyed at the prospect of having to get a new machine as I ordered the 2.7 GHz that took over 6 weeks to ship. Still within 6 months of my initial apple care.

Any help would be appreciated.

Thanks

E

MacBook Pro with Retina display, iOS 6.0.2, Not

Posted on Jan 9, 2013 12:18 PM

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Answer 1

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Poikkeus

Level 4

2,786 points

Jan 9, 2013 1:45 PM in response to Elo.okay

I would suggest visiting your local friendly Apple Store/Genius Bar to deal with your performance issues.

As a prophyatic measure, what is your computing temperature? You can download the free iStat Pro https://www.apple.com/downloads/dashboard/status/istatpro.html which monitors the temperatures on your Dashboard. I don't know if this problem related to temperature, but Retina machines do run hotter than, say, a MBP.

Also, does this problem relate exclusively to online use, or is it wider than that? Specifically, under what conditions does it happen?

I look forward to your response.

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Answer 2

Poikkeus

Level 4

2,786 points

Jan 10, 2013 10:37 AM in response to Poikkeus

I'm interested in what happened. Post with your results!

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Answer 3

Elo.okay Author

Level 1

0 points

Jan 10, 2013 1:14 PM in response to Poikkeus

Hello Poikkeus,

Thanks for taking an interest and offering to help. Unfortunately, my Mac doesn't seem to be able to download any of the versions of istat citing that safari can't find the server - no luck using chrome either. Safari performance does improve with restarting the machine, however, I really don't want to restart my machine every time I use it; I had hoped that I could open my machine from sleep after using it the previous day without any issues. Is this a reasonable assumption? Occasionally I experience poor performance when using my work PC if I hibernate or log off rather than shut down, however, I expected better from my Mac.

Furthermore, Kaspersky have just informed me that the error messages I receive when my security database fails to update indicates that there is a problem with my broadband connection. However, as I mentioned earlier, I have 100MBit broadband and experience no issues when using my work PC, iPad or iPhone.

I'm guessing I'll have to follow your initial piece of advice and visit the Genius Bar to have them resolve the issue...

Many Thanks

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Answer 4

JohnTh

Level 2

373 points

Jan 10, 2013 1:31 PM in response to Elo.okay

Get rid of Kaspersky! And see if everything is working normally. If it is, then you can put Kaspersky back. I'm presuming that your network connection, wired or wireless, is ok.

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