0 Replies Latest reply: Jan 9, 2013 1:54 PM by whydidi
whydidi Level 1 Level 1 (0 points)

Hi guys

 

My Mac Book Pro had been rebooting alone scince couple of days and giveing this error comes up " Your computer restarted because of a problem...."

 

It was running great until I updated to mount lion 10.8, I did some research and I think the best thing to do is reinstall the OS.

 

So I booted into recovery, erased the hard drive ( first time I tried it rebooted alone), then I tried to reinstall the os but it asks me for the apple ID which I rembeber and I have the receipt when I bought mount lion but I forgot the password because apple needs it to be complicated ( letters,capital letters,numbers). I tried resting the password maybe 10 times but I didnt get any email. Anyway, ive been trying to contact apple but theres no email or chat(top right?) only phone number and im in the UAE so I cant call.

 

I hope some apple tech here can help me because I have college and I need the laptop.

My apple ID is  al.rmaithi@gmail.com

 

cheers 


MacBook Pro, OS X Mountain Lion (10.8.2)