1 Reply Latest reply: Jan 9, 2013 4:41 PM by Winston Churchill
crishael Level 1 (0 points)

i lost /forgot my password for my me.com email and when i try to reset the password, Apple send and email to my me account. the same that i can't access because i lost the password. How to fix that?

  • Winston Churchill Level 10 (95,484 points)

    Welcome to the Apple Community.


    1. If you don't receive a reset email or you don't have an alternate address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset for you.
    2. If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support.