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HT1725: iTunes: How to resume interrupted iTunes Store downloads

Learn about iTunes: How to resume interrupted iTunes Store downloads

HT1725 This article assumes the download is failing.

92 Views 1 Reply Latest reply: Jan 9, 2013 5:51 PM by Winston Churchill RSS
JonnyVice Calculating status...
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Jan 9, 2013 5:03 PM

This article assumes the download is failing and there's no other good explanation why iTunes downloads are so prone to incomplete songs being downloaded.  The file on the computer is full size, the purchase is made, so the download completed but the audio cuts out halfway through songs, just quiet.  iTunes has become the most frustrating music store experience ever.  One in maybe ten purchases only ever put a full song on in my iTunes library requiring me to go through and listen to the tail end of each new purchase and delete then redownload if needed. I'm going to Amazon MP3.  My new MBP is the greatest computer I've ever owned but Apple's web services are complete and utter garbage. Good riddance.

MacBook Pro (15-inch, Mid 2012), OS X Mountain Lion (10.8.2)
  • Winston Churchill Level 10 Level 10 (81,665 points)

    Try deleting the problematic file (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.

     

    You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.

     

    You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option which is revealed in the iTunes app on your iOS device by tapping the more button at the bottom of the screen.

     

    If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.

     

    I have purchased over 4,000 items from the iTunes Store, I have had issues with 2 of them, they turned out to be a problem with the original encoding and not the download procedure. If you are experiencing this many problems perhaps your issue is with your LAN or your ISP, I find it rather hard to believe these problems are at Apple's end of things and not yours.

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