I am getting the kernel panic message "You need to restart your computer. Hold down the Power button..." when I start my MBP. I have scanned the disk with fsck. The disk checked fine - only report that the disk was modified. I have tried to boot from the OS disk - no luck. I have Lion and Bootcamp win Windows 8 installed. The computer was booting Windows 8 in bootcamp and it locked up. Ever since it keeps locking up on boot.
MacBook Pro, Mac OS X (10.7.5)
Windows 8 is not supported in Boot Camp. The results of installing it are unpredictable.
I realize that, however, I have been running it successfully for months.
How could this affect the ability of the MBP to boot from my superdrive?
If the solutions in the article Mac OS X 10.7 Help: If “You need to restart your computer” appears does not help you, you should post in the Boot Camp forum area.
If you have more than one user account, you must be logged in as an administrator to carry out these instructions.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Select the most recent panic log under System Diagnostic Reports. Post the entire contents — the text, please, not a screenshot. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header and body of the report, if it’s present (it may not be.) Please don't post shutdownStall, spin, or hang reports.
Can get the information from the single user mode startup? I can't get the Mac to boot to follow your instructions. If so, can I write the log to a USB stick and then use my PC (which I am using now to interact with you) to post the information?
Another interesting discovery - - I was in safe mode; I can navigate around the directories using cd and ls. When I typed exit; I received (amoung other normal looking stuff), an error message
SMC::smcReadKeyfiction Error: smcReadData8 failed for key $NUM (kSMCKeyNotFound)
SMC::smcReadKeyfiction Error $NUM kSMCKeyNotFound(0x84) fKeyHashTable=0x0
Previous Shutdown Cause: 3
SMC::smcInitHelper Error: MMIO regMap == NULL - fall back to old SMC mode
NVDANV50HAL loaded and registered
- - - more stuff - - -
Then some NTFS-fs errors including ntfs_restart_page_header_is_valid(): $LogFile version 2.0 is not supported (This Driver supports version 1.1 only.)
If you can log in in safe mode, do that and post the panic report.
MAC Newby Error: I was not clear. I just realized that Safe Mode and Single User mode are not the same. I was incorrectly calling them the same thing. I was using single user mode in my previous reports of errors. I just tried to boot Safe Mode (Hold SHIFT Key). The gear spins and the progress bar moves but only makes it a little more than 1/4 the way then dissapears and the gear stops spinning.
That indicates a corrupt volume or partition table on the boot drive. What backups do you have?
I have a smaller HDD that I used to upgrade to the current drive.
However, I get the same panic message when I boot from my original OS DVD (Press C during power up).
Could the main board video chip be bad. The startup mode with the grey screen looks normal. The single user terminal mode works fine. I can press the option key and get the Grey screen that shows the MAC Volume and the Windows Volume and I can select either one. When I select the Windows disk the screen goes blank and does not boot. When I select the MAC volume the apple appears and the gear spins until the dark grey screen scrolls from the top and the black box with the kernal panic message appears. Could it be that this is the point where the video mode switches and this causes the computer to lock up???
Try the hardware test. It's almost completely useless, but once in a while it works.
Hardware test will not start from DVD (Snow Leopard Install DVD).
You're having so many problems doing things that should be routine that I don't see what else it can be but a hardware fault. I suggest you make a "Genius" appointment to have the machine tested.
No apple store in my area 😟.
I located the panic log file in single user terminal mode. Can I get it onto a USB drive in this mode?
FirestormCS wrote:
Hardware test will not start from DVD (Snow Leopard Install DVD).
Apple Hardware Test may only be invoked by booting from the grey disc included with your Mac with the words "Apple Hardware Test" or "AHT version xxx" printed on it. Hold the d key while starting from the disc to load AHT.
Some computers that have been upgraded to Lion may be able to use an Internet based version in the same manner, by holding option d.
The tests will only reveal significant faults.
Was able to mount a USB stick in single user mode and get the panic file to my Windows PC.
Here is the file with my Kernel UUID removed.
Kernel_2013-01-09-225719_steves-macbook-pro.panic
Wed Jan 9 22:57:18 2013
panic(cpu 1 caller 0xffffff80002c4794): Kernel trap at 0xffffff7f81ceb774, type
14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0x0000000000000010, CR3: 0x000000000c212000, CR4:
0x0000000000000660
RAX: 0x0000000000000004, RBX: 0xffffff806a95b000, RCX: 0xffffff80726a0b04, RDX:
0xffffff8080033aa8
RSP: 0xffffff8080033bd0, RBP: 0xffffff8080033bd0, RSI: 0x0000000000000000, RDI:
0x0000000000000000
R8: 0x0000000000000000, R9: 0x00000000011083a0, R10: 0xfffffffffffffff4, R11:
0xffffff8000640fd4
R12: 0xffffff806a95b000, R13: 0x0000000000000000, R14: 0x0000000000000000, R15:
0x0000000000000010
RFL: 0x0000000000010202, RIP: 0xffffff7f81ceb774, CS: 0x0000000000000008, SS:
0x0000000000000010
CR2: 0x0000000000000010, Error code: 0x0000000000000000, Faulting CPU: 0x1
Backtrace (CPU 1), Frame : Return Address
0xffffff8080033880 : 0xffffff8000220792
0xffffff8080033900 : 0xffffff80002c4794
0xffffff8080033ab0 : 0xffffff80002da55d
0xffffff8080033ad0 : 0xffffff7f81ceb774
0xffffff8080033bd0 : 0xffffff7f81cd713a
0xffffff8080033c20 : 0xffffff7f81cd7928
0xffffff8080033c40 : 0xffffff7f81ca9e8f
0xffffff8080033c70 : 0xffffff7f80dda832
0xffffff8080033cb0 : 0xffffff7f80dda93d
0xffffff8080033cd0 : 0xffffff7f80de6625
0xffffff8080033d40 : 0xffffff7f80de4c76
0xffffff8080033d80 : 0xffffff80006245ca
0xffffff8080033dd0 : 0xffffff8000657d4e
0xffffff8080033e30 : 0xffffff80002a3851
0xffffff8080033e80 : 0xffffff8000223096
0xffffff8080033eb0 : 0xffffff80002148a9
0xffffff8080033f10 : 0xffffff800021bbd8
0xffffff8080033f70 : 0xffffff80002aef10
0xffffff8080033fb0 : 0xffffff80002daec3
Kernel Extensions in backtrace:
com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB874
6F422]@0xffffff7f80dcf000->0xffffff7f80e07fff
dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03
-BC3C0F00BD32]@0xffffff7f8073d000
com.apple.GeForce(7.3.2)[7E1D7726-416F-3716-ACCB-E1E276E35002]@0xffffff
7f81ca7000->0xffffff7f81d69fff
dependency: com.apple.NVDAResman(7.3.2)[97284661-2629-379E-B86B-D388
618E8C30]@0xffffff7f80ebb000
dependency: com.apple.iokit.IONDRVSupport(2.3.4)[7C8672C4-8B0D-3CCF-
A79A-23C62E90F895]@0xffffff7f80e5e000
dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03
-BC3C0F00BD32]@0xffffff7f8073d000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3D
D8-9913-A3AB8746F422]@0xffffff7f80dcf000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
11G63
Kernel version:
Darwin Kernel Version 11.4.2: Thu Aug 23 16:25:48 PDT 2012; root:xnu-1699.32.7~1
/RELEASE_X86_64
Kernel UUID: XXX
System model name: MacBookPro4,1 (Mac-F42C89C8)
System uptime in nanoseconds: 54550525110
last loaded kext at 52451759092: com.apple.filesystems.ntfs 3.10.1 (addr 0xf
fffff7f81d8c000, size 376832)
loaded kexts:
com.apple.filesystems.ntfs 3.10.1
com.apple.driver.AudioAUUC 1.59
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.driver.AppleUpstreamUserClient 3.5.9
com.apple.GeForce 7.3.2
com.apple.iokit.IOBluetoothSerialManager 4.0.8f17
com.apple.driver.AppleHDAHardwareConfigDriver 2.2.5a5
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleTyMCEDriver 1.0.2d2
com.apple.driver.AppleMuxControl 3.1.33
com.apple.driver.AppleHDA 2.2.5a5
com.apple.driver.AudioIPCDriver 1.2.3
com.apple.driver.AppleBacklight 170.2.2
com.apple.driver.SMCMotionSensor 3.0.2d6
com.apple.driver.AppleSMCPDRC 5.0.0d8
com.apple.driver.AppleSMCLMU 2.0.1d2
com.apple.driver.ApplePolicyControl 3.1.33
com.apple.driver.ACPI_SMC_PlatformPlugin 5.0.0d8
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleMCCSControl 1.0.33
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleUSBTCButtons 227.6
com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.8f17
com.apple.driver.AppleUSBTCKeyEventDriver 227.6
com.apple.driver.AppleUSBTCKeyboard 227.6
com.apple.driver.AppleIRController 312
com.apple.iokit.SCSITaskUserClient 3.2.1
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.1.0
com.apple.BootCache 33
com.apple.driver.AppleFWOHCI 4.9.0
com.apple.driver.AppleUSBHub 5.1.0
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.driver.AppleAHCIPort 2.3.1
com.apple.iokit.AppleYukon2 3.2.2b1
com.apple.driver.AppleIntelPIIXATA 2.5.1
com.apple.driver.AirPortBrcm43224 501.36.15
com.apple.driver.AppleEFINVRAM 1.6.1
com.apple.driver.AppleUSBEHCI 5.1.0
com.apple.driver.AppleUSBUHCI 5.1.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.7
com.apple.driver.AppleACPIButtons 1.5
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.5
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 195.0.0
com.apple.security.TMSafetyNet 8
com.apple.security.quarantine 1.4
com.apple.nke.applicationfirewall 3.2.30
com.apple.driver.AppleIntelCPUPowerManagement 195.0.0
com.apple.iokit.IOSurface 80.0.2
com.apple.iokit.IOSerialFamily 10.0.5
com.apple.nvidia.nv50hal 7.3.2
com.apple.nvidia.nvGK100hal 7.3.2
com.apple.driver.DspFuncLib 2.2.5a5
com.apple.iokit.IOAudioFamily 1.8.6fc18
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.nvidia.nvGF100hal 7.3.2
com.apple.NVDAResman 7.3.2
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.driver.AppleHDAController 2.2.5a5
com.apple.iokit.IOHDAFamily 2.2.5a5
com.apple.driver.AppleGraphicsControl 3.1.33
com.apple.iokit.IONDRVSupport 2.3.4
com.apple.driver.AppleSMC 3.1.3d10
com.apple.driver.IOPlatformPluginLegacy 5.0.0d8
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.IOPlatformPluginFamily 5.1.1d6
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.iokit.IOGraphicsFamily 2.3.4
com.apple.kext.triggers 1.0
com.apple.driver.AppleUSBBluetoothHCIController 4.0.8f17
com.apple.iokit.IOBluetoothFamily 4.0.8f17
com.apple.driver.AppleUSBMultitouch 230.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.2.1
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOUSBHIDDriver 5.0.0
com.apple.driver.AppleFileSystemDriver 13
com.apple.driver.AppleUSBMergeNub 5.1.0
com.apple.driver.AppleUSBComposite 5.0.0
com.apple.iokit.IOATAPIProtocolTransport 3.0.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.2.1
com.apple.iokit.IOFireWireFamily 4.4.8
com.apple.iokit.IOUSBUserClient 5.0.0
com.apple.iokit.IOAHCIFamily 2.0.8
com.apple.iokit.IOATAFamily 2.5.1
com.apple.iokit.IO80211Family 420.3
com.apple.iokit.IONetworkingFamily 2.1
com.apple.iokit.IOUSBFamily 5.1.0
com.apple.driver.AppleEFIRuntime 1.6.1
com.apple.iokit.IOHIDFamily 1.7.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 177.8
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.DiskImages 331.7
com.apple.iokit.IOStorageFamily 1.7.2
com.apple.driver.AppleKeyStore 28.18
com.apple.driver.AppleACPIPlatform 1.5
com.apple.iokit.IOPCIFamily 2.7
com.apple.iokit.IOACPIFamily 1.4
kernel panic message
