Tried to upgrade but got "iTunes has detected an iPod in recovery mode"

Question

Tried to upgrade but got "iTunes has detected an iPod in recovery mode"

Hi, just tried updating my Itouch 5 to the newest upgrade on Itunes. Mid-way the Itouch screen displayed the image of the plug pointed to the Itunes Icon as if it was new. Then Itune as me if I wanted to restore. I really was sad to loose my kids videos but seemed to have no option, so I hit restore. Itunes proceeded to download the upgrade....again then I got this message

"iTunes has detected an iPod in recovery mode. You must restore this iPod before it can be used with iTunes."

I chose restore again, then it proceeded to re-download the upgrade and present the same message. Help... How can I get my Touch up and working again? And does this mean I've lost my videos for good?

iPod touch, Mac OS X (10.6.8), Itouch 5 & Mac laptop 10.6.8

Posted on Jan 9, 2013 7:23 PM

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Answer 1

lllaass

Level 10

210,411 points

Jan 10, 2013 6:37 AM in response to andymoonlight

Maybe:

Restore loop (being prompted to restore again after a restore successfully completes)

Troubleshoot your USB connection. If the issue persists, out-of-date or incorrectly configured third-party security software may be causing this issue. Please follow Troubleshooting security software issues. .

Next try placing in DFU mode and then restoring.

How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

Then try restoring on another computer.

Last, make an appointment at the Genius Bar of an Apple store.

Apple Retail Store - Genius Bar

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