5 Replies Latest reply: Jul 14, 2006 9:13 PM by lbrookins
cbd Level 1 Level 1 (0 points)
This started today. I cannot send e-mail from my Apple Mail app to anyone with an AOL e-mail address. I get the following:

SMTP error from remote mailer after end of data:
host mailin-03.mx.aol.com [64.12.138.120]: 554-:
(ISP:B2) http://postmaster.info.aol.com/errors/554ispb2.html
554 TRANSACTION FAILED

I use earthlink.

G5, Mac OS X (10.4.4)
  • Allan Sampson Level 10 Level 10 (123,370 points)
    This has nothing to do with the Mail.app.

    Per the link included with the return error message.

    Error 554 ISP:B2

    554 ISP:B2
    http://postmaster.info.aol.com/errors/554ispb2.html

    EXPLANATION:

    The IP address on your ISP's network has generated a high volume of mail to AOL and has exceeded our rate limit. Possible causes include a compromised or virus-infected personal computer or a non-disclosed server relaying mail within the ISP’s network.

    SOLUTION:

    Please contact your ISP for assistance in securing your computer or have them Contact AOL to alert us to the addition of this mail relay.

    If you need additional information please Contact Us.

    Since it is doubtful your Mac is either compromised or virus infected, I suggest you contact Earthlink first assuming Earthlink is your ISP used for connecting to the internet.
  • cbd Level 1 Level 1 (0 points)
    Thanks. I called Earthlink. They suggested I release my IP address (toggling the DHCP under TCP/IP network preferences). It appears to have worked. At least, so far, I've received no Mail Delivery System messages on my test case.
  • Marjorie Polack Level 1 Level 1 (0 points)
    I have the same problem. I opened System Preferences/Network and clicked on Renew DHCP button. Is that what you meant to do? Thank you, Marjorie
  • lbrookins Level 1 Level 1 (5 points)
    I have the same problem, as well. I cannot send email from my Mail app to any AOL user. It just started a week or so ago. I can send from Entourage just fine.
    Not only that, I discovered that my AOL friends can't see my posts when I IM them from iChat. At least not when I'm on my .Mac account. They can see me fine when I'm logged on my AIM account.

    I'm glad I'm not the only one having problems--at least I know it's not just something I did wrong, (hopefully!)
    I use a local ISP
  • lbrookins Level 1 Level 1 (5 points)
    Do you by chance have a signature? And if so, does it by chance have an http thingy in the front of a link? I just discovered that if I removed the http link from the signature, the AOL users get my email just fine...
    I saw somewhere else, that someone had a jpeg in their signature, which caused the AOL users to not be able to get it..
    Just a thought...