4 Replies Latest reply: Jan 10, 2013 4:32 AM by BobTheFisherman
MattiaPreviti Level 1 Level 1

As in my initial Question: A cd is blocked inside my mac, doent come out. My mac is still under apple care and its 3 monts old. iI ALWAYS USE MY MAC SINCE I WORK FOR A TELEVISION MEDIA COMPANY. SO IS Apple MENT TO GIVE ME ANOTER ONE WHILST MINE IS MENDING??

PLEASE HELP ME OUT!

thanks you for your time

Kind Regards

Mattia


MacBook Pro, Mac OS X (10.7.5)
  • BobTheFisherman Level 6 Level 6

    Use your backup computer. I assume you have a backup computer since your computer is so critical to your jpb. If you don't, get one before sending yours in for repair. Clone the hard drive to your backup computer or at least copy over your data files.

     

    Do not turn over your computer if the only copy of your data is on the computer's drive. Make sure you keep a copy of your data. Not that the repair shop will, but you run the risk of the shop deleting or corrupting your data.

  • MattiaPreviti Level 1 Level 1

    Thanks for your answer Bob, but you havent yet answered to my question..!!

  • OGELTHORPE Level 8 Level 8

    Please be advised that we are individual users just like you.  I understand and appreciate that you use your MBP in a vocational environment and evidently it is critical for you to have a functioning MBP at all times.  Unlike some car dealers, Apple does not have a 'loaner' program.

     

    You may be able to talk the local Apple store to lend you one, but they are under no obligation to do so.  As BobTHeFisherman suggests, the only reasonable solution for the current situation and possible future ones, is to have a backup MBP, ready to be used if the primary one fails. 

     

    Even if you got a 'loaner', I question the practicality of setting it up and transferring data in a timely manner that would enable it to be used for your job.  The quick and temporary solution to you situation is to purchase an external DVD drive that can substitute for the internal one with the entrenched CD.  This should permit you to continue your work uninterrupted with all functions of your MBP still at your disposal.

     

    Ciao.

  • BobTheFisherman Level 6 Level 6

    MattiaPreviti wrote:

     

    Thanks for your answer Bob, but you havent yet answered to my question..!!

    I thought I had inferred that there is no loaner available by saying to get a backup computer. Sorry I did not explicitly say, Apple does not provide loaner computers.