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Performance drop problem.

168 Views 2 Replies Latest reply: Jan 19, 2013 2:53 PM by Mac OS X Nate RSS
Mac OS X Nate Calculating status...
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Jan 10, 2013 1:30 AM

I have my MacBook Pro on my desk. Late 2011 version. Has HD FaceTime Camera, Thunderbolt etc. And one of my awards (light wood material)  fell and hit the bottom right space of the trackpad. No dents, no scratches nothing. However, I did get a message "You need to restart your computer. Hold down the power button for several seconds or press the Restart button". So I did that. It restarted fine but found some issues specifically with iTunes. My music now lags when playing and I get the spinning rainbow wheel alot in iTunes. My videos in iPhoto seem fine. But iTunes is just acting up now. Sometimes safari will give me the spinning rainbow more also.  Did the award frame hit like the hard drive somewhere that's causing this? And I'm huge on iTunes. I buy my music and everything. If anybody could help, that'll be great. Thanks.

MacBook Pro, Mac OS X (10.7.5), Late 2011, 4 GB1333MHz DDR3, 2.3 i5
  • clintonfrombirmingham Level 7 Level 7 (26,745 points)
    Currently Being Moderated
    Jan 10, 2013 1:37 AM (in response to Mac OS X Nate)

    It does seem that the 'crash' may have caused some sort of hardware damage. You could try booting into your Recovery partition (holding down the Command and R keys whilst booting) and use Disk Utility to verify and, if necessary, repair your hard drive. If your hard drive appears to be OK, then you could try running the Apple Hardware Test and see if you have any errors.

     

    If all else fails, I would just take the machine to your local Apple Store or an AASP and have them run their more sophisticated diagnostics on the machine. Could be a simple fix - who knows?

     

    Good luck,

     

    Clinton

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