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Itunes Match is not loading any artwork,why?

Hello,


Itunes match has not uploaded one piece of album artwork since I turned it on last night. I have tried everything, turning it off, rebooting the ipad, still getting nothing. Not one piece of artwork, this is very frustrating. This is probably on Apple's end. Why can't they get this working right? It was working pretty smoothly.

iPad 2 Wi-Fi, iOS 6.0.2

Posted on Jan 10, 2013 7:08 AM

Reply
21 replies

Jan 10, 2013 7:52 AM in response to Frederick38

Having the same problem here since at least yesterday.


iTunes match is not downloading either Artwork or Playlists from the cloud.


I've called AppleCare, but they basically said there was no reported outage so there was nothing they could do beyond the basic trouble shooting (Match on/off, restart TV, reset TV) that I had already done.


Anyone else having similar issues or found workaround?

Jan 10, 2013 8:00 AM in response to rwross1776

I find that a disgraceful response from AppleCare. Quite clearly there is an outage - we are all reporting it. To be so dismissive as to say that they can't do anything is quite appauling and basically symbolic of the way Apple is going. Bug ridden software all over the shop. I have managed to get a name at apple to email and am forwarding all these forum links on in the hope something will be done.

Jan 10, 2013 8:10 AM in response to Scottyboy99

At least I know I am not the only one with this problem. Pretty terrible that they won't admit to a problem, it is quite obvious that the system they use for Match is not all that great. It has problems from the beginning and just when I thought they had it going this crap happens. Pretty frustrating. I have never had trouble with Amazon's music cloud.

Jan 10, 2013 5:12 PM in response to Frederick38

Same issue here; ripped a CD last night and the album artwork showed up immediately in iTunes 11 on the Mac but nowhere else. So today I disabled and re-enabled iTunes Match on my Apple TV and iPad to try and resolve the one missing album art - now I have NO album art for ANY album. There's obviously an issue on Apple's end, but how long before they fix it, or even realize its broken?

Jan 11, 2013 2:38 PM in response to tstryke1

FYI - I called AppleCare today. My call was escalated to a "specialist". (I'm not sure what his official title was.) We tried a few things but were not able to resolve the problem. I mentioned this thread and he was aware of it but claimed that the problem was not system wide but more account specific. Anyway, he said that he is going to investigate further and confer with a software engineer. He promissed to follow up with me. He seemed like he was really trying to help. He gave me his direct phone extention and his direct e-mail address. I doubt that I will hear back from him until sometime next week. If he doesn't get back to me by the latter part of next week I will definitely call him to see what is going on. I'll post any info here as it becomes available. In the mean time, if anyone else has additional info to share, please post.

Itunes Match is not loading any artwork,why?

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