11 Replies Latest reply: Jan 15, 2013 7:36 AM by ldt0585
ldt0585 Level 1 Level 1 (0 points)

My MacBook freezes every time I try to wake it after I put it in sleep mode. I have to restart my computer to get anything to work. I upgraded from Snow Leopard to Mountain Lion 10.8.2 and never had a problem before. Are there any fixes to this, other than never putting my MacBook to sleep.


MacBook, OS X Mountain Lion (10.8.2)
  • 1. Re: MacBook won't come out of sleep mode.
    Eric Root Level 6 Level 6 (16,165 points)

    Try booting into the safe mode (see link) and see if the same problem occurs.

     

    http://support.apple.com/kb/HT1455

  • 2. Re: MacBook won't come out of sleep mode.
    ldt0585 Level 1 Level 1 (0 points)

    It seems to work fine in safe mode.  So, what now? Is there some utility that I need to run?

  • 3. Re: MacBook won't come out of sleep mode.
    Eric Root Level 6 Level 6 (16,165 points)

    Try booting normally, but signing in another account, like Guest, or making a new temporary account, and see what happens. The point of this is trying to see if what is happening is related to just one account.

     

    Do you have any additional software installed, like MacKeeper or anti-virus programs? If so, disable or delete them and see what happens. There are several programs, MacKeeper being one often cited, that interfere with the OS.

  • 4. Re: MacBook won't come out of sleep mode.
    thomas_r. Level 7 Level 7 (27,925 points)

    When booted normally (ie, not in Safe Mode), enter the following command in the Terminal (found in /Applications/Utilities):

     

    kextstat | grep -v com.apple

     

    What is the result? Paste the output into a message here.

  • 5. Re: MacBook won't come out of sleep mode.
    ldt0585 Level 1 Level 1 (0 points)

    Here is the output.  

    Index Refs Address            Size       Wired      Name (Version) <Linked Against>

       95    0 0xffffff7f81062000 0x5000     0x5000     com.logmein.driver.LogMeInSoundDriver (1.0.0) <94 5 4 3>

       96    0 0xffffff7f81001000 0x18000    0x18000    jp.co.be-grace.MCT_Trigger1p (2009.06.16) <67 33 5 4 3>

     

     

    I don't know what all that means. I have previously removed the LogMeIn program by dragging it to the trash. I don't use it any more. Also I did boot in the guest account and it wouldn't come out of sleep mode. To be more specific, when I hit a key to get out of sleep mode all I get is the color wheel spinning on the screen as if it is trying, but nothing else happens.  I have to reboot the computer for it to work again.

  • 6. Re: MacBook won't come out of sleep mode.
    ldt0585 Level 1 Level 1 (0 points)

    I tried rebooting and signing in on my guest account and there is no difference.

  • 7. Re: MacBook won't come out of sleep mode.
    thomas_r. Level 7 Level 7 (27,925 points)

    You didn't get LogMeIn properly removed. You will have to reinstall it, then remove it properly according to these instructions:

     

    http://help.logmein.com/selfserviceknowledgerenderer?type=FAQ&id=kA030000000DGFw CAO

     

    You should also remove whatever it is that you have installed from be-grace.co.jp. Be sure to use whatever uninstall method that software provides. (I have no idea what that may be, as the site is in Japanese.)

  • 8. Re: MacBook won't come out of sleep mode.
    ldt0585 Level 1 Level 1 (0 points)

    I don't know what it is either. I don't have anything Japanese programs.  I will go through all my apps and see what I can figure out. Thanks!

  • 9. Re: MacBook won't come out of sleep mode.
    ldt0585 Level 1 Level 1 (0 points)

    Is there any way I can find out what be-grace.co.jp is? I looked at the web site and nothing looks familiar to me. Is there a way to clean it out without reinstalling?

  • 10. Re: MacBook won't come out of sleep mode.
    thomas_r. Level 7 Level 7 (27,925 points)

    Maybe someone else can advise you what software you might have installed from there... I have no idea, and can't read the site. Doing a clean reinstall of the system (ie, erasing the hard drive with Disk Utility and then reinstalling without importing any applications from your backups) would probably fix the issue, but is serious overkill if the problem is as simple as finding and removing that one piece of software.

     

    Unfortunately, kernel extension files are not always easy to track down, if you can't find an uninstaller provided by whatever software installed them.

  • 11. Re: MacBook won't come out of sleep mode.
    ldt0585 Level 1 Level 1 (0 points)

    I finally found the issue. I did a search on the key words MCT_trigger1 and it turned out to be a usb to vga adapter that I installed a while back. Guess I removed it by just dragging it to the trash. I finally found the disc and unstalled it. Thank you so much for the help. You are awesome! I couldn't have done this without your help.