trouble signing into mac app store for updates

Question

trouble signing into mac app store for updates

The app store icon in my launchbar indicates that I have 3 updates available, and I would like to update. So I click the "update" button next to each item, and I am asked to sign in with my apple ID. I do, then I receive a message saying more info is needed, and I am redirected to a web site that explains what an Apple ID is and how to create one. I know I am entering my ID and password correctly because when I try doing it another way, I get the "incorrect ID or password" mesage. And of course, I managed to sign in to the Apple Support Community.

So how do I get my updates?

Any help is appreciated!

MacBook Air

Posted on Jan 10, 2013 9:56 AM

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Answer 1

HACKINT0SH

Level 5

5,804 points

Jan 10, 2013 9:36 PM in response to angelaiblackmer

I fear you may be doing something wrong.

First of all, what are these three apps?

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Answer 2

Jan 11, 2013 11:32 AM in response to HACKINT0SH

The three updates are Software Update (Safari, MacBook Air EFI Firmware, and Air and Pro update), iPhoto, and iMovie.

I tried to download a free app from the mac app store today, and encountered a different problem when trying to log in. Again, it did not say my ID or password was incorrect, but instead gave this message: "This Apple ID has not yet been used with the iTunes Store. Please review your account information." So I clicked "review" and was taken to a terms and conditions page, which I accepted, and that took me to another, enormous terms of use page, but no option to accept or do anything, and then somehow I ended up in the Apple store.

What's going on?

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Answer 3

HACKINT0SH

Level 5

5,804 points

Jan 11, 2013 9:40 PM in response to angelaiblackmer

I have some ideas, but we may be a bit limited without certain tools here.

Let's check with iTS... they can verify if you've made extra accounts,or if there are some other issues affecting them. It may take a few emails back and forth though. At least let's start with them.

iTunes Store Support

http://www.apple.com/emea/support/itunes/contact.html

Keep us updated here.

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Answer 4

Jan 17, 2013 10:42 AM in response to HACKINT0SH

Thanks for this recommendation. After contacting iTunes support, here's the meat of the response I got:

***

Angela, I would suggest that you review your account's information using the iTunes application on your computer and then follow the steps below:

1) Open iTunes.

2) From the Store menu, choose Sign In.

3) Enter your Apple ID and its password, and click Sign In.

4) You will see a dialog saying this: "This Apple ID has not yet been used with the iTunes Store. Please review your account information." Click Review and follow the onscreen instructions to sign in with the account.

***

Followed these steps, then all I had to do was enter my credit card information (I never got to that screen before), and now my Apple ID is fully functional, so I can download apps from the mac app store and install my updates. ...Yet more proof that money truly can buy happiness.

I hope I don't run into similar problems in the future...as a relatively new mac user, I would have expected the process of creating a freakin' ID to be somewhat more streamlined.

Anyway, if anyone else has the same issue, now you know what to do. =)

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Answer 5

HACKINT0SH

Level 5

5,804 points

Jan 17, 2013 11:12 PM in response to angelaiblackmer

When learning a new technological device, it is often easier to do so when you have a Teenager around the house 😝

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