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  • bokehlicious Level 1 Level 1 (0 points)

    i currently have an Imac late 2013 model and have this image retention problem. It has occurred maybe 1 1/2 month since I got my mac.

     

    What should I do? go to apple? or is there a fix for this?

     

    I have read that it is not normal, but are the replacements any better? will the problem get any worse through time?

     

    hope hear you feedback guys. thank you!

  • itsamacthing Level 1 Level 1 (85 points)

    Hey nice Bokeh

     

    I have a late 2012 and it had a hint of IR during the first month, 1 time.  Since then, I have seen it 1 or 2 times.  My iMac runs 24/7 365 and I have only seen it a few random times since then.  I got mine in Jan 2013 I think.  I got Apple care and if it happens again, I have a case with Apple so I can get it replaced. 

     

    I think you should determine if it's a serious consistant problem or was just a random anomoly  ... if it happened 1 time ... forget it.  If it happens everytime you use it... then go for a repair. 

  • Schpil Level 1 Level 1 (5 points)

    Hey!

    I've had the same problem (image persistence) on my iMac 27'' (late 2013).

    I had to have my panel changed through Apple Care a few days ago. The thing took 30 minutes.

    Apparently they solved the problem on later models.

    If your iMac is still guaranteed I would strongly suggest that you have it serviced (whether you have Apple Care or not). It is not a software problem that you can solve using the white screensaver!

    It is a hardware problem.

    Hope this helps!

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