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christineu Level 1 Level 1

"The email server didn’t recognize your username/password combination." This message pops up when trying to send photos from iPhoto via Mail. I have tried reseting passowrds in both gmail and

iMac, OS X Mountain Lion (10.8.2)
  • KarenSelena Level 4 Level 4

    I understand your OS version is 10.8.2, but what version of iPhoto do you have. 


    Also, if you have iPhoto 11, click on the word iPhoto beside the apple - select preferences and go to the "general tab".  What does it say behind "email photo's using"?

  • christineu Level 1 Level 1

    iPhoto 11. It says:  iPhoto

  • KarenSelena Level 4 Level 4

    Do you know the password that is associated with this email address? 


    If you are unsure, launch safari, and go to your mail servers web mail page, and try to log in.  If you can log in, then you do know the correct user name and password.  If you can not log in, then you don't know it. 


    Let me know.

  • christineu Level 1 Level 1

    Yes I did that right away. Log in works. That is why I cannot figure out why this is happening. I went back over both emails I use and everything is correct.

  • KarenSelena Level 4 Level 4

    - launch iPhoto

    - click the word iPhoto directly beside the apple, and select "preferences"

    - when the preferences window opens, go to the "accounts tab"

    - you should see your email address listed in the left column - select it

    - delete the password you see, and enter it again fresh

    - close the preferences window and tell it to save the changes

    - quit iPhoto, and relaunch it fresh

    - try send yourself an email back to your email address and see if it sends

  • christineu Level 1 Level 1

    That worked. How bizarre--thank you for you assistance!

  • KarenSelena Level 4 Level 4

    Your welcome!

  • juanvaldez_25 Level 1 Level 1

    Hi Karen,


    I tried this with iPhoto 11 and it did not resolve my issue.  Could it have something to do with Gmail and the 2 step verification?  If so, is there a solution for this?



  • KarenSelena Level 4 Level 4

    Keep in mind, the error you see, is not coming from Apple, or your computer.  It is coming from your "email address server".   If it states your "user name or password" is incorrect, then it is. 


    To verifiy this, go to your email service providers "web mail" page, and try to log on here.  If you need to, reset the password.


    iPhoto simply sends the "user name and password" you have entered into it's preferences, and sends it to your email server.  They are they ones that "confirm or decline" if it is correct or not. 

  • juanvaldez_25 Level 1 Level 1

    Roger.  It was on the Gmail side, and it was due to 2-Step Verification.  When one has Gmail generate an application specific password for iPhoto, it works like a charm.  Thanks!

  • PeterUK Level 1 Level 1

    Thanks for helping Christeneau.  You helped me too...eventually.  I say eventually because I was puzzled by your 'What does it say behind "email photo's using"'?

    I realised the problem was your incorrect use of the apostrophe 's', as in 'photo's using'.

    I just could not make any sense of this sentence at all, until I realised that you meant to write, "What does it say behind "email photos using".  What you employed was the possesive use of the apostrophe - a mistake that seems to have become endemic in english speaking nations during the last 10 years or so, brought on by the lack of understanding basic english grammar.  This has come about because of sloppy teaching methods the world over - it's not really your fault.

    It's quite simple: The apostrophe 's' should be used as the following examples show:

    James's apple, the car's horn, the world's atmosphere. The one exception is 'its shape,' where there is no apostrophe showing posession because that construction has been used as an abbreviation to 'it is', as in 'it's'.

    Plurals (more then one) NEVER have an apostrophe!  E.g. CDs, eggs, biscuits, vehicles, UNLESS to show possesion - a CD's label, the biscuit's taste, a vehicle's colour.

    Thanks again for you help.

  • Tigervision Level 1 Level 1

    I have three accounts in iphoto... two yahoo accounts and one icloud... none of them can send an email??? I don't get it.  They were working fine.  I deleted and readded them.  No go. 

    I did set up step 2 with yahoo... but the icloud one should work.


    Any help is appreciated.  I tried above steps too.


    Using 9.4.2.  Lion.

  • J0jit0 Level 1 Level 1

    Library>application support> delete mail folder

    And after that everything is going to  work fine

  • Tigervision Level 1 Level 1

    Including with Yahoo accounts????

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