How do I get the Lion update for the HP Photosmart 3210 All in One Printer? The auto software update says none are available, while HP says one is available.

Question

Level 1

0 points

How do I get the Lion update for the HP Photosmart 3210 All in One Printer? The auto software update says none are available, while HP says one is available.

I just installed LION and no Power PC Apps work.

HP says there are updates for Lion from MAC APP store for the HP 3210 PhotoSmart All in Printer and provided instructions.

I followed these but no updates were visible or installed. Any idea why?

Is there a place where I can look at Apple for an update?

If no update is available, can anyone recommend a good flatbed scanner for under $400 that works with Lion?

MacBook Pro, OS X Mountain Lion (10.8.2), HP 3210 PhotoSmart All in One Print

Posted on Jan 10, 2013 6:06 PM

Reply

Answer 1

a brody

Level 10

82,941 points

Jan 10, 2013 7:23 PM in response to blythe2

Contact HP and ask them to direct you to the instructions. After all, they are the ones who said it existed.

Canon Pixma MX700 works with Lion and is a fairly good printer. The fax though doesn't work that well.

Reply

Answer 2

ShlomiL

Level 3

774 points

Jan 11, 2013 12:10 PM in response to blythe2

Hi,

The drivers do available from Apple and your Mac may fails from getting them due to any connectivity or installed software issue.

First make sure you don't have any previous OS drivers installed:

Open Finder, then click Go > Computer and select the active volume of your OS.
(If have couple and not sure which one is correct, click the Apple icon > About This Mac.)
Open Library\Printers and move the HP folder to the trash.
Enter into PPDs\Contents\Resources, search for 3200 in that folder and move the results files.
Reboot your Mac, ensure the printer is turned on, in Ready state and directly connected to your Mac.
Enter Print & Scan, click the Plus sign and you shoud see your printer listed.. select it and click Install.

If no printers appears at all there is a connectivity issue.. ensure it is directly connected and not through any USB hub or adaptor, the cable is not longer than 2m length.. otherwise try a new USB cable.

If the printer appears but stil cannot locate drivers for yoru printer download and install the package below and then try adding the printer again:

http://support.apple.com/kb/DL907

Shlomi

Reply