Step 2 Service
January 11, 2013: Could not duplicate issueStep 3 Return
January 11, 2013: Original product shippedI read online that someone called apple(similar service) and they were sending a replacement but his said original as well. So is my ipod touch 5g going to be fixed or not? I couldn't listen to headphones because the jack broke. How hard is it for them to test putting some earpods in??
iPod touch (5th generation)
Apple said that they could not reproduce your problem. The iPod worked fine when Apple tested it. Thus, Apple is returning your iPod without repair/replacement.
If you continue to have the problem i recommend making an appointment at the Genius Bar of an Apple store.
dude why do you think i sent it to them? I live 2 hours away from one and dont have 100 dollars in gas. How hard is it for them to stick some headphones into the jack, its apple for crying out loud, get some better employees or atleast give them earpods....
No one here can know what you tried when you don't say. Experience has shown that many people can overlook what we might think to be obvious troubleshooting steps, so many of us offer any suggestion we think might help when it's not mentioned explictly by the questioner as having been tried.
There is therefore no reason for you to be rude to lllaass, you not having said anything about what you had tried. S/he has done his/her best to try and be of help. No one here gets paid to help you, so it pays to be polite if you have any hope of getting help in the future.
Regards.
Apple does not reply in these forums. We are all just users like yourself. Apple did plug headphones into the jack and the headphones worked fine.
So what you are saying is, that the ipod magically fixed it self on the ride to the apple center?? Seems legit
Yes. Not infrequently your problem can be resolved by inserting/removing the plug a couple of times and cleaning out/blowing out the headphone jack.
dont you think i tried that....im not a idiot lol well thanks anyways i guess ill find out when i get home today
Repair Status: Could not duplicate issue??
