I purchased a used I Pad and cannot access facetime. I have email address and Apple password but nothign happens. please advise

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I purchased a used I Pad and cannot access facetime. I have email address and Apple password but nothign happens. please advise

I purchased a 3rd generation I Pad ios6.0.1. I have been unable to use facetime. I put in email and then apple password, hit next and it takes me back to the same screen. I also have not been about to use I think it is messaging. I have been online, purchased music from I-Tunes, can do email. No luck with facetime. Please advise. I am new to using a tablet.

iPad, iOS 6.0.1, 3rd generation I-Pad

Posted on Jan 11, 2013 11:52 AM

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Answer 1

Nath 85

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Jan 11, 2013 12:29 PM in response to elaine191

I have exactly the same problem...Please someone to help us?

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Answer 2

Jan 11, 2013 12:39 PM in response to elaine191

If you have purchased a used ipad, and you think there may be a possibility of previous owners info on it, then restore it as new. Your issue can probably be resolved without that, but I would recommend it.

How to back up and restore (iCloud and iTunes)

http://support.apple.com/kb/HT1766

Once restored as new, you can set up your ipad with all of your own info, and own apple id for use with itunes store, facetime, messages and icloud.

How to set up new iPad

http://www.everythingicafe.com/how-to-set-up-new-ipad/2012/03/16/

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Answer 3

Nath 85

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Jan 11, 2013 12:39 PM in response to elaine191

Elaine, I just find how to solve it...it is very very easy!!! You just have to go to the general settings, date and time, and put it in automatic :)

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Answer 4

elaine191 Author

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Jan 11, 2013 1:00 PM in response to Nath 85

I put on set automatically and it shows on but a circle is going round and round at the time zone box. Under that it says setting the time zone automatically requires turning on Location services which I did not set when setting up. I don't know why that circle just keeps going round and round about 5 minutes now. Any ideas?

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Answer 5

elaine191 Author

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Jan 11, 2013 1:14 PM in response to GrumpyGator

Thanks for the info. The unit was totally restored back to original . thx

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Answer 6

elaine191 Author

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Jan 11, 2013 1:32 PM in response to Nath 85

I thank you so much. That worked. Just putting it on automatic!!! Yea! Thank again.

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