11 Replies Latest reply: Feb 9, 2013 7:56 AM by Meg St._Clair Branched to a new discussion.
annkathleen1935 Level 1 Level 1 (0 points)

I unfortunately bought an iphone in good faith from Ebay without realising that it had been jail broken. Since updating software back in Oct 2012 I have had difficulty getting a signal on my phone and sometimes no signal at all.  I have restored it to factory settings but this has not worked.  Now I cannot even activate my phone and it is no longer registered on itunes as my phone.  When I try to activate my phone, I get a message that says unable to activate.  I have contacted apple support who sent me some articles one of which says "Apple may deny service for an iphone that has installed any unauthorized software.  Is this possible?  That apple simply deny access?  When I spoke to customer services, I explained I had bought the phone in good faith.  It was not me that installed the jail break software.  Surely apple will not deny me access?  Any ideas of what I can do now?


iPhone 3G