"We could not complete your App Store request"

Question

"We could not complete your App Store request"

Since a few weeks App Store runs into the same errors after every start. See the Screen shots.

The first error after the start says "One moment please. Connecting to the iTunes Store. Loading ...". Then nothing happens. When I click to the "Updates" or any other button the second error message appears: "We could not complete your App Store request. The App Store is temporarily unavailable".

I switched off the firewall and virus scanner but w/o effect.

When I log in to another user App Store works as expected and starts normaly.

How can this error be fixed?

Thanks and best regards.

MacBook Pro (15-inch, Mid 2012), OS X Mountain Lion (10.8.2)

Posted on Jan 12, 2013 6:46 AM

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Answer 1

mende1

Level 10

93,538 points

Jan 12, 2013 6:49 AM in response to Schnick Schnack

I suggest you to open Disk Utility, choose Macintosh HD in the sidebar and repair permissions. If it doesn't work, reinstall 10.8.2 > http://support.apple.com/kb/DL1581

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Answer 2

Jan 12, 2013 6:54 AM in response to mende1

@mende1: Thanks for your suggestion. I used the disk utility already to check the volume and the permissions. I also updated iTunes. But it does not help.

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Answer 3

mende1

Level 10

93,538 points

Jan 12, 2013 6:55 AM in response to Schnick Schnack

In this case, reinstall 10.8.2

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Answer 4

Jan 12, 2013 7:34 AM in response to mende1

See screenshot. The Combo Update is not able to install again.

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Answer 5

mende1

Level 10

93,538 points

Jan 12, 2013 7:39 AM in response to Schnick Schnack

Open  > About this > More Info, and copy Software here, so I can know what build you are using on your Mac

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Answer 6

Jan 12, 2013 9:16 AM in response to mende1

Software OS X 10.8.2 (12C3006)

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Answer 7

mende1

Level 10

93,538 points

Jan 12, 2013 9:19 AM in response to Schnick Schnack

.

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Answer 8

mende1

Level 10

93,538 points

Jan 12, 2013 9:25 AM in response to Schnick Schnack

You have installed a Supplemental Update, so now you can't reinstall 10.8.2 Combo.

Open Finder, select Go > Go to Folder, type ~/Library/Preferences, delete "com.apple.appstore.plist" and "com.apple.storeagent.plist" and restart

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Answer 9

Jan 12, 2013 9:35 AM in response to mende1

I deleted the two plist's and now App Store works again for me.

Thanks mende1! I appreciate your quick and capable help!

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Answer 10

mende1

Level 10

93,538 points

Jan 12, 2013 9:36 AM in response to Schnick Schnack

You are welcome

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Answer 11

Naixstun

Level 1

0 points

Mar 7, 2014 3:24 AM in response to Schnick Schnack

I had the same issue earlier and found what was causing it.

I removed my external HDDs, usb devices then restarted osx logged back in and I was able to check my appstore updates.

Ive read an issue earlier about spotlight and indexing affects appstore in some way and realized I had an HDD in NTFS which I thought was not indexed by spotlight since its "read only".

I hope this info helps 🙂.

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