My iphone won't back up to laptop/iTunes

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My iphone won't back up to laptop/iTunes

As of last week I am no longer able to back up my iphone 5 to my Laptop (macbook pro G4 OSX 10.8.2 Mountain Lion) with iTunes 11.0.1. It gives me the following error message: "iTunes could not back up the iPhone because an error occurred."

I reinstalled itunes. I tuned off all Apps on iphone. I restarted iphone. I restared laptop. Nothing has worked. Itunes sees the phone and begins the back up process but always gives me the error message. BTW I am still able to upload photos into iphoto no problem. Thoughts anyone?

iPhone 5, iOS 6.0.2

Posted on Jan 12, 2013 9:06 AM

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Answer 1

TheRealG Author

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Jan 30, 2013 8:15 PM in response to TheRealG

UPDATE:

Just upgraded to latest iOS 6.1.

Problem not fixed.

Anyone else with this issue please post

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Answer 2

Feb 8, 2013 9:28 PM in response to TheRealG

Any luck yet? I've got the same problem

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Answer 3

Feb 8, 2013 9:57 PM in response to TheRealG

Try the steps in this article: http://support.apple.com/kb/TS2529

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Answer 4

TheRealG Author

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Feb 10, 2013 7:45 PM in response to TheRealG

Apple store gave me a NEW phone, which mysteriously solved the problem. Typically, Apple never acknowledged or addressed the problem. ********.

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Answer 5

TheRealG Author

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Feb 10, 2013 7:45 PM in response to TheRealG

******* ********

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Answer 6

Jun 30, 2013 9:01 AM in response to drummerkid2

I had the same issue. Iphone would not sync or backup to my laptop. I tried reinstalling, even to another directory, nothing worked. Then I thought about what software I most recently installed. On a recent trip I installed a Sprint USB Broadband Modem on my laptop. I realized that I had trouble with syncing and backing up my Iphone since that install. I uninstalled the program "Sprint Smartview" and rebooted my laptop. As a result, my syncing and backup functions were restored and Itunes works perfectly. Hope this helps. It was definitely a conflict issue with the Sprint software.

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Answer 7

Jul 3, 2013 9:43 PM in response to TheRealG

This back up issue is usually caused by a corrupt photo. Delete as many photos as you can (all the ones you dont really want) from your cameral roll and your photo stream.
Try and back up again........tada!!!

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Answer 8

Jul 5, 2013 10:52 PM in response to Tellio999

Deleted all photos and videos and still having the same issue

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Answer 9

rontego

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Jul 5, 2013 11:23 PM in response to TheRealG

you will have to restore your iphone . its important that you have to make a backup of your device , you can do it on icloud if its not working on your iphone . go to settings , general , reset and selct erase all data and setttings and your iphone would start as a new iphone and you can restore all data .

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