2719 Views 13 Replies Latest reply: May 16, 2006 7:30 PM by scooter
iPod shuffle support page is no help at all. Here's what they have to say about the shuffle not charging:
" To charge a iPod shuffle battery, connect the device to a high-power USB port. Please be aware that USB keyboards and non-powered USB hubs generally do not have high-power USB ports. If you connect to a low or non-powered port, iPod shuffle will not charge.
Once it's plugged in, it'll take about 2 hours to charge the battery to 80% capacity and about 4 hours to charge it to 100%. Find out how to check the battery charge here."
Thanks for the support, it's totally useless.
Windows XP Pro
Useless to you, obviously. OTOH, others have found simple solutions like new USB boards or powered hubs to actually work, or have finally figured out why it would never charge when they plugged it into their keyboards.
Do you actually have a question, or are you just sharing your judgement and opinions based on your wide experience?
You're obviously also unaware that these are just user-to-user forums and that you're not talking to anyone from Apple here. That would also have required a bit more than surface reading to figure out, of course, which you probably just haven't yet been able to find the time for.
Most of what you find on the top level of any support page has to do with getting a functional Shuffle to work with a compatible and functional OS and iTunes installation. You have to dig a little deeper to figure out how to run tests on your battery to see if it's holding a charge properly (and what to do if it isn't). Deeper digging, but not horribly deeper, is also required to figure out how to set up battery replacement.
All of that digging also begins on the iPod Shuffle Support Page. Reading required.
You are right, this is a user to user forum. So if you have nothing helpfull to add, why bother saying anything? Like the original poster, I too have a 'useless' iPod shuffle and HAVE read just about everything I can find on the so-called support page. And still, my iPod remains DEAD.
But to simply tell folks to go read the support page is about as useless as the support page itself.
As I said, if you have no experience or any helpfull tips regarding this particular problem, then why bother with your rhetoric? Personally, I would prefer an answer to this problem. You just happen to not be it.
Posting here to stay updated.
BTW I read somewhere that a similar problem was solved by downgrading to iTunes 6.0.3 instead of 6.0.4.
Does anyone have a (link to) the OS X 6.0.3 installer?
All this bickering could have a simple solution, though.
Nobody wants a helpful person to feel bad, right?
I think the apple support pages are aimed at the not-so-experienced user. I consider myself an experienced Mac user, and tips of a general nature - like how to use iTunes, or do a restore - are a bit redundant to me.
So now, if I put "experienced user" at the top of my post, nobody has to be frustrated by giving or reading replies that are aimed at "beginners".
Same comment to you then, David. And thanks for contributing, in your own special way.
As you're neither posting a new question nor providing any solutions, however, just what is your contribution meant to be? Some sort of a PC hall monitor role you've taken on? Defender of the hapless?
Nice work, if you can stand doing it.
I'll just keep doing what I do, thanks all the same. And, by the way, RTFM continues to be pretty good advice, as does "Read Before Posting".
As before, reading required.
Fine, then let's try a different approach.
Hello everybody, I have an iPod shuffle that is about 1 year old and has quit working. It does not show up or mount to my mac period. The battery is dead as is the iPod itself. I have read through Apple's support page(s) and still draw a blank. Is the only availabel option to send this $69 item in for a lengthy service call or should I chalk it up to experience and toss the thing in the trash?
Please help me with this dreaded decision.
Thank you very, very much