ITunes update fails with error 2324, uninstall fails with 2324 as well, no way to run itunes

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ITunes update fails with error 2324, uninstall fails with 2324 as well, no way to run itunes

I have not used itunes for a year or so. Every time I turn on my Windows 7 x64 desktop, the update fails.

This time I tried to update and got the failure code 2324. I then decided to just uninstall and start over. The uninstaller gives me the same error code. When I try to run the old version of itunes that worked for quite some time I get an error stating the program is not compatible with my operating system.

I am stuck and I cannot call support during normal business hours because I work for a living and won't be in front of my home desktop.

iPod nano

Posted on Jan 12, 2013 3:20 PM

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Answer 1

Egan70 Author

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Jan 12, 2013 3:26 PM in response to Egan70

Exact text of error message:

"The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2324."

I downloaded this file from the itunes site moments before. It is iTunes64setup.exe, 86,862 kB. The installer says it is version 11.0.1.12x64 of iTunes.

The error message is the same when I try to uninstall iTunes as well.

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Answer 2

b noir

Level 9

72,324 points

Jan 12, 2013 4:22 PM in response to Egan70

Let's try the fixit from the following Microsoft document with that one:

Fix problems with programs that can't be installed or uninstalled

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Answer 3

fromsouth

Level 5

4,945 points

Jan 12, 2013 4:36 PM in response to Egan70

Try to unistall it clean using that microfoft utility

http://support.microsoft.com/mats/program_install_and_uninstall/

make sure to get rid of all apple stuff using that program, one by one.

Then download installer again, but before disable all firewalls and antivirus.

and install.

Sorry, right after response found that thread:

https://discussions.apple.com/thread/4378768?start=0&tstart=0

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Answer 4

Egan70 Author

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Jan 12, 2013 4:59 PM in response to fromsouth

Thanks guys! Fix it took care of the uninstall and the reinstall worked just fine.

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Answer 5

b noir

Level 9

72,324 points

Jan 12, 2013 5:08 PM in response to Egan70

🙂 Excellent news. Glad you got things working again.

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Answer 6

Jun 9, 2013 1:49 PM in response to Egan70

I had this same issue and couldnt uninstall itunes. I used - http://www.majorgeeks.com/files/details/windows_installer_cleanup_utility.html to uninstall the current version and installed a fresh copy of the update and it worked like a charm.

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