3 Replies Latest reply: Jan 13, 2013 8:59 AM by roaminggnome
nsmith266 Level 1 (0 points)

I had an ipod touch and it broke, when i replaced it with a new one it made me recreate another account. is there a way to access my old account and playlists?


iPod touch
  • roaminggnome Level 10 (95,062 points)

    Your old account is just a user name and password with which you can purchase content.

     

    Are you asking about your library?  your songs and other content.

     

    It will be wherever you put it.

     

    Not sure I understand your question.

     

    Not sure why you created a new account.

     

    Please explain

  • nsmith266 Level 1 (0 points)

    when i got the new one it told me that it wasnt the correct device and i needed to create an account for that specific device. the computer i used for the  acct no longer works, and everytime i enter my information to access the old account username and password it makes me answer security questions that then tell me im wrong and when i try to send an email for verification i never get one to that email address?

  • roaminggnome Level 10 (95,062 points)

    "when i got the new one it told me that it wasnt the correct device and i needed to create an account for that specific device. "

    I think you misunderstood.  I have had the same account for 7 years and through many, many devices an computers.

     

    " the computer i used for the  acct no longer works,"

     

    Have you failed to maintain a backup copy of your computer?

     

    "everytime i enter my information to access the old account username and password it makes me answer security questions that then tell me im wrong and when i try to send an email for verification i never get one to that email address?"

     

    Contact itunes support about this:

     

    http://www.apple.com/support/contact/

     

    Hope you are able to get this resolved quickly.