3 Replies Latest reply: Jan 12, 2013 8:50 PM by clintonfrombirmingham
katie.macdougall Level 1 Level 1 (0 points)

Okay I have so many problems I don't even know where to begin.

 

I bought my 13" MacBook Pro in August of 2009. Two days after I got it, it completely stopped working. I took it to an Apple authorized repair shop, who told me I had spilled iced tea all over it and it was ruined, never to be fixed again. Long story short, I took it to a different Apple authorized repair shop, only to find out that the battery had leaked inside of it. When I got the computer back two months later, it would only remain powered on as long as it was connected to the charger. I took it back and had it fixed. All said and done, I finally had a working MacBook Pro in January of 2009. (Although much of the delay had to do with me living hundreds of miles from the repair shop).

 

Fast forward to July of 2011. Mountain Lion, I believe it was, had been released, and I was going to upgrade from Leopard. I worked in a Museum and my boss said that I could use their DVD of Snow Leopard to upgrade, so I could download Mountain Lion through the App Store, since I was using my computer for work a lot and they had a license. I upgraded and I have had nothing but nightmares since. For the past year and a half, my computer is constantly freezing, applications quit unexpectedly, and if I have more than one tab open and happen to do something safari doesn't agree with, I get a notice that "Webpages are unresponsive. Please click continue to force reload" or something along those lines which then forces every site in all tabs to reload but often just causes safari to crash. Furthermore after Safari crashes when I open it again, I have to leave it for AT LEAST ten minutes before the app becomes responsive. However, if I force quit safari immediately after I open it (post-crash), then open it again - it works fine. Weird, I know.

 

Now I have some really big problems. My computer is constantly going into a kernel panic, where I get the grey screen informing me to restart (and by constantly, I mean I'm shocked I've been able to type this much and not lost it all to a restart warning). Sometimes when I restart as soon as I log in and get the "you had to restart because of a problem, send a report to apple" dialogue, I immediately have to restart again. Sometimes when I restart, I get the circle/slash and it won't turn on. And lastly now, in the last hour (of which I have had to restart twice), it refuses to boot in anything but safe mode. I'm not holding down the shift key.

 

Oh and another thing of note - it refuses to open some programs, giving various errors; it refuses to allow me to move around files (error code -50); and it refuses to let me empty the trash (error code -50 again). I'm trying to free up a ton of space on my harddrive but it's proving difficult because of my MacBook's refusal to cooperate.

 

It's all backed up so I can do what I need to do to fix or alter this situation. My boyfriend wants me to just rescue everything from my harddrive and buy an air, but I'm having a lot of trouble considering that because of the amount of issues I've had with both this computer and my iPhone Bring back the iBook! They were the best.

 

NOTE: I had to restart my computer twice since I started writing this. Thank goodness for autosave on the apple communities.


MacBook Pro
  • 1. Re: Huge MacBook Pro Problem - Please Help!
    clintonfrombirmingham Level 7 Level 7 (28,720 points)

    Find the log for your last kernel panic - http://support.apple.com/kb/HT2546 - and copy and paste the text into a reply here.

     

    It's a start...

     

    Clinton

  • 2. Re: Huge MacBook Pro Problem - Please Help!
    katie.macdougall Level 1 Level 1 (0 points)

    Thanks.

    This is what I'm getting for my most recent:

     

    Sat Jan 12 20:58:32 2013

    panic(cpu 0 caller 0x2abf6a): Kernel trap at 0x00448d3b, type 14=page fault, registers:

    CR0: 0x80010033, CR2: 0x000000ac, CR3: 0x0ee72000, CR4: 0x00000660

    EAX: 0x00000001, EBX: 0x00000000, ECX: 0x00000000, EDX: 0x05fc66e0

    CR2: 0x000000ac, EBP: 0x01003be8, ESI: 0x01003ccc, EDI: 0x05fc66e0

    EFL: 0x00010297, EIP: 0x00448d3b, CS:  0x00000008, DS:  0x00000010

    Error code: 0x00000000

     

     

    Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)

    0x1003978 : 0x21b837 (0x5dd7fc 0x10039ac 0x223ce1 0x0)

    0x10039c8 : 0x2abf6a (0x59e3d0 0x448d3b 0xe 0x59e59a)

    0x1003aa8 : 0x2a1a78 (0x1003ac0 0xb 0x1003be8 0x448d3b)

    0x1003ab8 : 0x448d3b (0xe 0x48 0x1700010 0x10)

    0x1003be8 : 0x2fd111 (0x1003c0c 0x246 0x1003c28 0x2dfc1c)

    0x1003c38 : 0x2fea67 (0x5fd51ec 0x1003ccc 0x5d3ee94 0x4866f3)

    0x1003c88 : 0x2f4780 (0x5fd51ec 0x1003ccc 0x5d3ee94 0x0)

    0x1003dc8 : 0x4740f2 (0x5fd51ec 0x1003ebc 0x0 0x1)

    0x1003f48 : 0x4744b8 (0x680ab0 0x1 0x0 0x0)

    0x1003f78 : 0x4f82fb (0x5d1b2a0 0x5d53888 0x5d3edd4 0x1)

    0x1003fc8 : 0x2a251d (0x5d53884 0x0 0x10 0x0)

     

     

    BSD process name corresponding to current thread: syslogd

     

     

    Mac OS version:

    10K549

     

     

    Kernel version:

    Darwin Kernel Version 10.8.0: Tue Jun  7 16:33:36 PDT 2011; root:xnu-1504.15.3~1/RELEASE_I386

    System model name: MacBookPro5,5 (Mac-F2268AC8)

     

     

    System uptime in nanoseconds: 6245617488378

    unloaded kexts:

    com.apple.driver.AirPortBrcm43xx          423.91.27 (addr 0xf0c000, size 0x1900544) - last unloaded 130764674716

    loaded kexts:

    com.Cycling74.driver.Soundflower          1.5.2

    com.apple.driver.AppleHWSensor          1.9.3d0 - last loaded 32021797050

    com.apple.driver.AGPM          100.12.31

    com.apple.driver.AppleMikeyHIDDriver          1.2.0

    com.apple.driver.AppleHDA          2.0.5f14

    com.apple.driver.AppleUpstreamUserClient          3.5.7

    com.apple.driver.AppleMCCSControl          1.0.20

    com.apple.driver.AppleMikeyDriver          2.0.5f14

    com.apple.driver.AudioAUUC          1.57

    com.apple.filesystems.autofs          2.1.0

    com.apple.driver.AppleBacklight          170.0.46

    com.apple.driver.SMCMotionSensor          3.0.1d

  • 3. Re: Huge MacBook Pro Problem - Please Help!
    clintonfrombirmingham Level 7 Level 7 (28,720 points)

    That doesn't seem to include a complete list of the Apple kernel extensions - and you seen to have only one non-Apple kext - the Soundflower driver.

     

    Regardless, it looks as if you've some sort of hardware problem. I'm afraid to tell you that it's likely time for a trip to your local Apple Store - again - to have them run diagnostic tests on the machine. You could always try running the rather lame Apple Hardware Test yourself just to see if there are any errors reported, but Apple techs have more extensive diagnostic tests available.

     

    Sorry,

     

    Clinton