Apple gave a wrong iphone 5

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Level 1

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Apple gave a wrong iphone 5

Ok so I had a iphone 5 64gb which was unlocked and I was using it on tmobile by then it started freezing at randomly. When I would touch the screen it would not work so Snice I had warrenty I took it to apple and they swapped it out for a new one and I was pretty happy until i went home and realized it wasn't unlocked no more. I went home a checked the imei on this site and realized its sprint iphone 5 and now I'm stuck with this Snice I don't have the receipt neither do I have a carrier that supports this phone and apples asking for a proff. This is the worst thing every because now I have no phone and this phone is useless.

What can I do and have you had anything like this happen to you before if so please share.

iPhone 5, iOS 6.0.1

Posted on Jan 13, 2013 12:41 AM

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Answer 1

KiltedTim

Level 10

195,933 points

Jan 13, 2013 5:53 AM in response to Tejwant

Where are you? Where did you get the original phone? Have you bothered going back to the Apple Store where you got it replaced to talk to them about the problem?

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Answer 2

diesel vdub

Level 7

22,178 points

Jan 13, 2013 6:09 AM in response to Tejwant

There is no website that can tell what carrier a device is locked to, the websites that claim to are basically guessing.

If the original iPhone was unlocked, the replacement should be as well. Take it back to Apple and explain the situation.

What leads you to believe the original was unlocked?

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Answer 3

Tejwant Author

Level 1

0 points

Jan 13, 2013 11:42 AM in response to KiltedTim

I'm from Seattle Washington and I got the phone from best buy yes I did go back to the store and they said that sprint iPhones can't be unlocked. But my other iphone that I had I was using it on tmobile that how i knew it was unlocked and this one can't be used on tmobile. I also went to bestbuy and they didn't do anything either it was just waste of gas

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Answer 4

Tejwant Author

Level 1

0 points

Jan 13, 2013 11:45 AM in response to diesel vdub

This is the website I used to check http://iphoneimei.info/ and what leads me to believe original was unlock is that I was using it on tmobile so I know it was unlocked

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Answer 5

KiltedTim

Level 10

195,933 points

Jan 13, 2013 11:54 AM in response to Tejwant

Bestbuy does not sell unlocked phones. If you were using it on a carrier other than the one it was sold for, it was hacked. Sprint will only unlock the SIM slot for use with foreign carriers. You can't use a Sprint iPhone on any US carrier other than Sprint.

If you want to use T-Mobile, sell it to someone with Sprint and buy an unlocked phone directly from Apple.

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Answer 6

Tejwant Author

Level 1

0 points

Jan 13, 2013 3:34 PM in response to KiltedTim

I'm saying that I used the phone on tmobile there no reason to be saying that I'm lying. And how much should I sll it for its a iphone 5 64 gb black

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Answer 7

imobl

Level 7

20,322 points

Jan 13, 2013 4:25 PM in response to Tejwant

Nobody is saying that you are lying about using a Sprint iPhone on T-mobile.

What they are saying is that the iPhone was not unlocked but was hacked/

modified/jailbroken to work on T-mobile. Apple gave you a replacement that

matched the first iPhone in its factory condition which was locked to Sprint.

Be happy that your iPhone was replaced. Since it was hacked to work with

T-mobile, Apple would have been within its rights to refuse to replace your

iPhone.

Sell the replacement to someone who can use it on Sprint. Use the proceeds

toward a T-mobile iPhone.

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