Installing Acrobat Update error 1013

Question

Level 1

5 points

Installing Acrobat Update error 1013

I received an Adobe Acrobat update this morning, and tried to install it.

Towards the end of the process, I received an error alert (1013).

Checking with Adobe, their recommendation was to enable the root user to complete the installation.

Checking with Apple, there were three different articles about enabling the root user, and each one of their instructions referred to

"Add" or "Edit" buttons in the System Preferences/Users and Groups/Login Items.

There are no such buttons or menus in the Login Items window.

Apple's instructions refer to items that don't exist in the Login Items window.

How do I enable the root user?

please advise.

Thanks

iMac, OS X Mountain Lion (10.8.2), 27" intel Core i5 (Quad)

Posted on Jan 13, 2013 6:59 AM

Reply

Answer 1

Best reply

glharrell Author

Level 1

5 points

Jan 14, 2013 7:38 AM in response to glharrell

Apple instructions are missing a step: they do not instruct the user to "Login Options" in the Users & Groups Menu, where Network Account Server lives, and the "Join...." button is located.

glharrell wrote:

glharrell wrote:

I received an Adobe Acrobat update this morning, and tried to install it.

Towards the end of the process, I received an error alert (1013).

Checking with Adobe, their recommendation was to enable the root user to complete the installation.

Checking with Apple, there were three different articles about enabling the root user, and each one of their instructions referred to

"Add" or "Edit" buttons in the System Preferences/Users and Groups/Login Items.

There are no such buttons or menus in the Login Items window.

Apple's instructions refer to items that don't exist in the Login Items window.

How do I enable the root user?

please advise.

Thanks

Reply