usb external soundcard not working on imac osx10.6.8

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usb external soundcard not working on imac osx10.6.8

Hi ,I'm trying to record music and get a soundcard- Native Instruments Komplete Audio 6 working but message says "no native instruments usb device connected". I've tried different usb ports to no avail.The manual says it will only work with usb 2 and according to my IMac specs it says usb 2, but no signal is coming through. The recording software is Cubase Le 5. Any help would be appreciated.

iMac, Mac OS X (10.6.8)

Posted on Jan 13, 2013 8:34 AM

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Answer 1

Feb 12, 2013 7:12 AM in response to immerse

i don't know the new versions of cubase but...

switch everything off, no... wait wait wait, i haven't finished yet...

when everything is off, plug up AUDIO 6, power up and then go to the apple icon in the top left of the finder window.

click about this mac

and then click more info

then click on system report (you might not see this bit and the next page opens anyway)

then click on the hardware column please hit USB

can you see the AUDIO 6 listed on the right?

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